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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,614 reviews
August 30, 2021
Excellent sales and service department. Prompt and frequent service updates. Work done in a timely manner. Entire staff was very helpful and friendly. Awesome showroom and selection of models. frequent service updates. Work done in a timely manner. Entire staff was very helpful and friendly. Awesome showroom and selection of models. More
by Frankie
August 27, 2021
Thank you again, Kosta! Just bought my second car with Kosta and I know I’ll be back for my third. :) You’re always patient and so helpful. Kosta and I know I’ll be back for my third. :) You’re always patient and so helpful. More
by Paula Sh
Employees Worked With
August 26, 2021
Had to make second appt 3 months later because they were going to have my car sit for two days before they could work on the recall. Also, returned the car dirty instead of giving me complimentary car wash going to have my car sit for two days before they could work on the recall. Also, returned the car dirty instead of giving me complimentary car wash. More
by Markshreds
Employees Worked With
Jesse
August 24, 2021
I was helped by David Martinez and also Ramsey in finance I have to say I had a wonderful experience from start to finish when someone actually helped me I understand there’s a shortage of staff because of C I have to say I had a wonderful experience from start to finish when someone actually helped me I understand there’s a shortage of staff because of Covid and stuff so I will take that into consideration but David was so patient with me in trying to figure out what kind of car suited my needs and he also worked out the best plan for me as well several times after I had so many questions about my monthly bill….I would definitely purchase again from this dealership it was a painless transaction More
by Juliette Weinstein
Employees Worked With
Ramsey, and David Martinez
August 23, 2021
Everything was fantastic done on time, the only minor complaint would be that when I went to pick up my car it took very long for them to bring it up, very long complaint would be that when I went to pick up my car it took very long for them to bring it up, very long More
by lgloria111
Employees Worked With
Josh
August 21, 2021
met up with Bernie online while searching for slightly met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I sett met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I settled on Mercedes-Benz of Laguna Niguel, as they had the vehicle we wanted with the options we wanted and our Color choice there. I communicated with Bernie and his assistant Brittany via E-mail and eventually over the phone. Bernie was friendly and knowledgeable about the process and understood some financial challenges I had with getting Cash together for our down-payment (we had our own Bank financing). He was an excellent communicator. Finally having our Cash to purchase the vehicle we scheduled an appointment for the Test Drive, we live 110 miles away from the Dealership, and decided to setup the payment before the Test Drive. When we arrived at the Dealership we were very well treated, and the facility is nothing short of spectacular inside with plenty of Customer parking; very low stress. We waiting a short time for Bernie to come out which he did; and met him in person. He had our Car waiting out back out polished up and super-clean; he took us out for a Test Drive, and within 2 minutes my wife and knew we picked the right vehicle and the right dealer! At the conclusion of our short Test Drive, we told Bernie to write it up, and he took us into meet with his Finance Manager, Shawn, who was great. The whole experience took us less than 3 hours, and the Staff was superb, extremely Customer-Service aware and driven. The next thing we knew, Bernie told us our Down-payment Wire-Transfer funds came through from our Bank, he handed us our keys, and we drove away totally blown away by the ease and smoothness of our dealer experience. My wife and I figured between us we had purchased about 14 cars *new & used* from Dealerships in the last 50 years; and this Dealership & Bernie were in the Top 2 for sure! We highly recommend Bernie as your Salesman, and MB-Laguna Niguel as a perfect place to buy your Used/New Car. A++++++++++ MarcB. Big Bear Southern California More
by bigbearjedi
August 21, 2021
worst car buying experience ever. Im in the car business so i know how things are supposed to be handled. first I flew in out of state to buy this vehicle which they charged 5k over MSRP which i paid only so i know how things are supposed to be handled. first I flew in out of state to buy this vehicle which they charged 5k over MSRP which i paid only because it was the only one out there and it was the car i wanted. they knew when i was going to be there, i had to take a taxi to the dealership, no offer to pick me up. Secondly with them knowing when i was going to be there the paper work still took for ever to get going. Third, this is my first mercedes and i didn't get explained how anything worked it took me 5 mins just to put the car into drive. fouth , as i was driving home we were trying to figure out things, we text the salesman to find out where the owners manual is, he laughed and said check the trunk it might be there. fifth i only got a 1 day permit to get home, it took almost a couple weeks to get my license plates, so if i didn't have a dealer plate i would have had this nice car sitting in my garage because i wasn't legal to drive it. I did get a call from the operations manager seeming concerned with how my experience was due to the bad survey from mercedes. he did help getting the plates handled quickly. after that i wanted to re finance my car and needed the invoice to do so, I called the operations manager thinking he would be the best to help, he said he would get that to me right away, never saw it. I tried calling him back with no response at all. after talking to several people with no help or call backs i had to go straight to the top manager unfortunately which i was able to get what was needed. im pretty sure who ever sees this post will know who i am. don't bother leaving me an email to respond back to you only blow smoke and nothing will be done to make this experience better More
by JOSH
Employees Worked With
August 18, 2021
Great service great employees very kind. Always on Time. I would recommend Laguna Niguel Mercedes I would recommend Laguna Niguel Mercedes More
by Jamieborn
August 15, 2021
