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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,614 reviews
July 20, 2021
Alfred Danelian provided an excellent and professional sales service. He went out of the way to make the deal and took time from his day off to explain the features of 2021 GLS 450 to us. sales service. He went out of the way to make the deal and took time from his day off to explain the features of 2021 GLS 450 to us. More
by Imran
Employees Worked With
Alfred Danelian
July 18, 2021
This is the second time I bought a nearly new car here in the last number of years the first day I walked in to look. Reza was an active listener and was right there with the answers every time. Very knowl the last number of years the first day I walked in to look. Reza was an active listener and was right there with the answers every time. Very knowledgeable and patient at the same time. We weighed the merits of two very different but equivalent cars. The process was no pressure, no hype…just there to serve if we could find a happy meeting ground and the deal was right for both sides. Reza continues to diligently seal the relationship by being their to answer questions and provide follow-up wherever necessary. More
by Don
July 16, 2021
It is always a nice when dealing with their service department. Everyone is nice and things progress well. Jesse is great to deal with at the service department. department. Everyone is nice and things progress well. Jesse is great to deal with at the service department. More
by Dave
Employees Worked With
Jesse Gutierrez, Gina Garcia
July 12, 2021
I purchase the used car 2018 GMC Yukon Denali.Financial I purchase the used car 2018 GMC Yukon Denali. Financial guy recommend to purchased the extended warranty on this car " Car is 100k car......feel un I purchase the used car 2018 GMC Yukon Denali. Financial guy recommend to purchased the extended warranty on this car " Car is 100k car......feel uncomfortable to go without the extended warranty. Soon as you walk out of the dealership you will get covered.... I believe the speech....I shouldn't listened Next day My wife driving the vehicle, She called me that A/C is not working. So no hesitation, I turn the vehicle to Simson GMC for the repair... so service team contacted the warranty, and warranty company spoke to me on the phone. I explained the situation, I purchased the vehicle last night and A?C is not working.. Warranty company denied the case with existing condition. I talked to the dealer, They should know about the A/C They said its been working. I asked the simpson GMC. Service tech said looks like A/C been in same condition for a while... I guess somebody is hiding the true I would not trust the dealer and especially used car Please be aware........ More
by hk
Employees Worked With
July 11, 2021
Treated extremely well.. personable We felt we were very Treated extremely well.. personable We felt we were very well cared for. Reza made sure that we were completely satisfied with our car. We even rece Treated extremely well.. personable We felt we were very well cared for. Reza made sure that we were completely satisfied with our car. We even received a call after purchase to make sure we were happy. More
by Ternrazz
Employees Worked With
July 04, 2021
Always the best experience when buying a MB from Duke and service needs by Ceasar! service needs by Ceasar! More
by BandC
Employees Worked With
July 03, 2021
Excellent service and repairs; Caesar was great! I continue to use MB of Laguna Niguel as I have for the past two decades. Highly recommended!! continue to use MB of Laguna Niguel as I have for the past two decades. Highly recommended!! More
by Johns
Employees Worked With
Caesar at Service Dept
June 26, 2021
After leaving the below review on google I received a reply from the sup. owner with NO RESOLUTION, he said to contact him with no info on how.. WE have send emails to managers, sales manager, our sales reply from the sup. owner with NO RESOLUTION, he said to contact him with no info on how.. WE have send emails to managers, sales manager, our sales guy we dealt with and we have had ZERO response. To me that SAYS everything about this dealership 1. They knew the problem and are trying to hide it otherwise why not fix it or at least have a conversation with your customers. 2. DO NOT BUY A CAR HERE, their lack of help and response is ridiculously unprofessional, unethical and frustrating. **We bought an E300 2017 certified Mercedes Here! In august 2020! The car had 23000 miles on it! After about a month I noticed the car would shake violently going down a hill in high speed I didn’t notice this before as I barely drive and almost never drive on a highway! I now took it to service and they say I have warped rotors! Well I have driven 2000 miles in the car so I am certain that this was a problem from the start.. We called the sales guy many times never got a call back. Then when we finally took it in for the b service check they offered to pay half! Are you serious, we paid for a certified car meaning the check points you have on your list better be done! We have written the sales guy, the sales manager, the general manager!! None of them have replied,,, maybe this is this dealerships business model cause right after I bought the car I also had an auxiliary battery notice come up called and emailed our sales guy after 3 weeks I think he returned the email with something he found on google!! Are you kidding me.. Google!! Now we are forced to write Mercedes headquarters what choice do we have! And I’m certain after that maybe our congressman as I have no trust in that this is not a lemon... why would I! So would I buy a car here again.. well I think if you got this far in my review you know the answer!!** More
by jhannon147
Employees Worked With
Patrick Healey
