Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,627 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,627 reviews
May 14, 2021
We were completely satisfied by exclusive attention and professional help of Sean Haifi at Mercedes - Benz of Laguna Niguel. Definitely positive experience, and his work with us was exceptional. We highly professional help of Sean Haifi at Mercedes - Benz of Laguna Niguel. Definitely positive experience, and his work with us was exceptional. We highly recommend Sean. Thank you Sean very very much! More
by Alex
Employees Worked With
Sean Haifi
May 12, 2021
Devin was great! Kept me updated. Friendly and knowledgeable service. Actually, everyone I encountered was attentive and helpful. I am glad to have my car back running great and all clean! knowledgeable service. Actually, everyone I encountered was attentive and helpful. I am glad to have my car back running great and all clean! More
by justcalljulie
Employees Worked With
Devin
April 29, 2021
We purchased a car last weekend and the experience couldn't have been smoother. We worked with Bernie Mendez (Internet Sales) and he was able to make the numbers work and get us into our dream car. Th couldn't have been smoother. We worked with Bernie Mendez (Internet Sales) and he was able to make the numbers work and get us into our dream car. The entire process was great from start to finish and we would highly recommend this dealership and their staff. More
by willysmom7
Employees Worked With
April 29, 2021
Special thanks to Malorie for her assistance. With her Special thanks to Malorie for her assistance. With her tenacious character, I was able to make a deal. She loves what she does and ensures you are co Special thanks to Malorie for her assistance. With her tenacious character, I was able to make a deal. She loves what she does and ensures you are completely satisfied with your experience. Thank you for the amazing experience! More
by Butterfly
Employees Worked With
Jerome Ramsey and Desk Manager , Malorie Mobley
April 27, 2021
Cory made the sales process so welcoming and easy. He is your go to guy at Mercedes of Laguna Niguel. Huge selection and amazing services! Love my new car! your go to guy at Mercedes of Laguna Niguel. Huge selection and amazing services! Love my new car! More
by Norm09
April 23, 2021
GARBAGE SERVICE, THESE GUYS ARE A JOKE. SCAMMERS. I walked in there trying to buy a g63 months back, they sold me the GTR in the pix with the hope to sell the G63 10k above sticker that they had in sto walked in there trying to buy a g63 months back, they sold me the GTR in the pix with the hope to sell the G63 10k above sticker that they had in stock, they played games and lied the car was sold after I did the transaction.(GREEN G63 IN THE BACKGROUND ACTUALLY) . I posted my experience and review and their so called SALES MANAGE Candace Eckart called crying to remove my reviews and she has another G63 coming in next week which was perfect in line with my birthday. Next week came around and she called saying the car got stock at the PORT for RECALLS. its been 2 months, the car finally arrived that we had deposit on and now she said we were denied for the loan because the GTR is now reporting on our credit. I tried my fiancés credit, they said wont work, my uncles, they said was denied. By the way I forgot to mention I purchased $80000 in Brabus Parts by trusting these people seating at my friends shop waiting for the car. I finally asked my friend to buy the car cash for me since I had spent so much in Brabus parts and now she doesn't answer her phones or emails. I'll be sending this experience to 5000 blogs. Make sure they don't steal your wallet coming out of that joke place. There is a reason none buys cars from them and goes to Fletcher Jones. Forgot to mention I was paying 10k above asking price. STAY AWAY FROM THESE SCAMMERS.... More
by Mike Monti
Employees Worked With
Candace Eckart
April 23, 2021
Very happy with everything from being greeted to closing the transaction! Also Cesar in service took very good care of me! Everyone is very nice the transaction! Also Cesar in service took very good care of me! Everyone is very nice More
by Carebear22858
April 22, 2021
Came in for B Service & replacing the passenger airbag. Definitely Like the update & pay via text message - makes it easier. Always great & friendly service at Laguna Niguel. Definitely Like the update & pay via text message - makes it easier. Always great & friendly service at Laguna Niguel. More
by Carol T
Employees Worked With
Casey Scheirer
April 20, 2021
A little disappointed that they needed to keep the car over the weekend, but I had a loaner car, so it was not a big deal. Everything else was great. over the weekend, but I had a loaner car, so it was not a big deal. Everything else was great. More
by larryroberts7713
Employees Worked With
Cesar
