Mercedes-Benz of Long Beach

I've been putting off getting a new card because the exhausting process (in the past) is so anxiety provoking for me. I've had 2 Mercedes in the past, and never had a bad experience. On a whim, I began exhausting process (in the past) is so anxiety provoking for me. I've had 2 Mercedes in the past, and never had a bad experience. On a whim, I began looking online and searched all the MB dealerships around and, by far, Mercedes Benz of Long Beach had the best inventory and most competitive prices. So, I sent an email inquiry about one of their vehicles and within an hour, the Internet Sales Manager (Joel Turett) got in touch with me. Even with less than perfect credit, Joel had me financed in about 20 minutes. The next day I came in, test drove a couple vehicles I liked and finally settled on one. I got a more than expected fair trade on my old Mercedes, and was leaving there in a short time with my new car. In the past when car shopping (especially at MB dealerships), I've always felt I was treated "less than", because I wasn't buying $75,000+ car. Not the case here! From Joel, to the sales manager, to the woman in the finance department... everyone was so kind and helpful. I'm not one to write reviews often, but I felt I needed to express my positive experience, especially with Joel. You can't go wrong contacting him if you're in the market for a Mercedes. He's patient, has been working there for over a decade so he is beyond knowledgeable, and, most importantly, never once pressured me or made me feel like I was being taken advantage of. The entire dealership operates like a well oiled machine with a team atmosphere and I believe that is evidenced by all these positive reviews. You guys have a lifelong customer... Thank you!. More

Our Service Advisor was Christian Magana. Very professional and polite, Five stars to him. Excellent service. Our complaint is for the Service Advisor, Colby Shafer. He is the reason of having on professional and polite, Five stars to him. Excellent service. Our complaint is for the Service Advisor, Colby Shafer. He is the reason of having one star rating. This guy wasn't wearing his mask on or wasn't using it correctly . I visited the service department on Dec. 22/2020 around 1 pm in order to drop our Sprinter 2500. Also, the next day around 1pm for picking up our van. Both days, this selfish and inconsiderate guy went around breathing on everything. With no empathy at all. Everybody in the Service Department was wearing masks. This guy didn't care. To the owner and the Service Manager of Mercedes-Benz of Long Beach: .... Having freedom and rights doesn't means put people at risk !!! You need to follow the protocols and guidelines if you want to remain open. Covid-19 is killing thousands of people. We all have to do our part, otherwise stay at home. If you need more information , I will glad to pass it to you. Thanks for your good service. More

Dan Grammer was my service advisor and he is very professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you. professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you. More

Sophuny was excellent and found me the exact van I was looking for. The whole process of contract and financing went as smoothly and quickly as possible. VERY satisfied with your dealership. looking for. The whole process of contract and financing went as smoothly and quickly as possible. VERY satisfied with your dealership. More

Thank you TK and Jose's help, thank you for making my car shopping experience great! loving my new car- 2018 CLA 250! yay! xoxo shopping experience great! loving my new car- 2018 CLA 250! yay! xoxo More

My service technician Nick Ortiz is simply the best. He tells me exactly what is needed, keeps me informed about the progress during the service, and makes sure that everything is done correctly before the tells me exactly what is needed, keeps me informed about the progress during the service, and makes sure that everything is done correctly before the car is returned to me. He makes me feel that my car's mechanical condition is his top priority. More

Sophany, our sales lady was great to work with. The whole sales experience was pleasant. I would recommend this dealer to anyone interested in a Mercedes. whole sales experience was pleasant. I would recommend this dealer to anyone interested in a Mercedes. More

Nick O, Always takes excellent care of me when I come in for service! By Far the best service rep I've had in years! for service! By Far the best service rep I've had in years! More

Great service. Ready when promised. Glad weather was good while waiting outside. Happy to participate; but requiring 25 words is a real deterrent to participate while waiting outside. Happy to participate; but requiring 25 words is a real deterrent to participate More

Toshi is excellent! This was the easiest and most positive experience I have had in purchasing a vehicle. Thank you for not wasting my time and being efficient! positive experience I have had in purchasing a vehicle. Thank you for not wasting my time and being efficient! More