Mercedes-Benz of Long Beach

Love my new CLA Mercedes Benz has been a Blessing to me I got a great deal on my new 2018 Mercedes Benz CLA affordable payments that fit my budget great customer service thank you Taek Dong for your kindnes I got a great deal on my new 2018 Mercedes Benz CLA affordable payments that fit my budget great customer service thank you Taek Dong for your kindness More

Such a fantastic experience! My experience at MB of Long Beach was nothing shy of amazing! I had a piece of crap used Altima that I hadn’t paid off and I feared that I wouldn’t be My experience at MB of Long Beach was nothing shy of amazing! I had a piece of crap used Altima that I hadn’t paid off and I feared that I wouldn’t be able to get much for it or so much with it. To my surprise trading it in was a breeze! In fact it was mostly done via telephone and by the time I arrived all I had to do was make my down payment, sign some papers then take my car home! It’s been 3 months now I am still in awe that my dream car has become my reality and I am beyond appreciative. David and Issa were most helpful and there no way I could have done it with either of their help! I HIGHLY reccomend if you are on the market for not just a new car but a new Mercedes to check out Mercedes Benz of Long Beach! More

Truly Exeptional My experience with Mercedes-Benz of Long Beach exceeded my expectation! I have an extremely busy schedule and having to make time in between my appoin My experience with Mercedes-Benz of Long Beach exceeded my expectation! I have an extremely busy schedule and having to make time in between my appointments to go select the perfect car and be at a dealership all day is nearly impossible. I called the dealership and was transferred to David Gonzalez. I explained I was in need of a second vehicle, he immediately offered to assist with finding the right car for me. I had looked at the website and informed him I wanted something comfortable because I spend the majority of my work day in my car. I met David and his sales man Oscar Valencia one evening they had hand picked a car specially for me. It was beautiful and priced just right. Of course, being on the lot I noticed an SUV and fell completely in love with it, but with my luck it had just sold! David and Oscar said not to worry and they would see what else they could find. I went home and I did not have to follow up! David called me to tell me he found the very SUV I fell in love with and would have it ready for me the following morning! I show up the next day and sure enough just as promised, my SUV was there waiting for me! It was the right color, exterior and interior! I could not even believe it! Thank you David and Oscar for the amazing experience and teamwork! I will definitely be coming back and will recommend my family and friends due to your exceptional customer service. More

Great attention to detail! Thank you Joel for helping me find my dream car! I gave you my list of wants and you really nailed it! Thank you for taking the time to make me feel c Thank you Joel for helping me find my dream car! I gave you my list of wants and you really nailed it! Thank you for taking the time to make me feel completely comfortable with my decision! I’m a customer for life :) More

Customer service I called 3 times to ask updated pictures and carfax report on one car selected in their internet page. Both promise to send the informati N within 5 m I called 3 times to ask updated pictures and carfax report on one car selected in their internet page. Both promise to send the informati N within 5 min by SMS and email. No news !! Poor service and irrespectfull relatinship with customer. Shame from Mercedes !! More

Poor customer service Really disappointed with my first Mercedes experience. Recently moved to America and will be trading my GTI up to something a lot more comfortable. Really disappointed with my first Mercedes experience. Recently moved to America and will be trading my GTI up to something a lot more comfortable. The sales rep guarding the door Steve S. took me aside and was instantly cold and uninterested - possibly owing to my jeans and tshirt and age (29). Made it clear that I will be buying a top end luxury car but am just researching as I've got 6 months til the VW is done. and I'm yet to decide on the Model S, LS, A8l or 550. Id even asked him to get my details so I could test drive an E class with the upgraded suspension - he never took down my info. Steve made no effort to engage or build a relationship with a potential client. Just said "come back when you're ready to buy...." forget it.. More

Poor Service - Bait & Switch - Women Beware I took my Mercedes ML350 here for just an OIL CHANGE. The service rep told me it would only be $129. He than called me an hour later and said my veh I took my Mercedes ML350 here for just an OIL CHANGE. The service rep told me it would only be $129. He than called me an hour later and said my vehicle was ready, but it needed a new battery. I asked how much and he told me it would be $247. Less than 40 minutes later, he calls to say my car is ready. Im surprised at the cashier with a $604 repair bill. The service rep tells me it costs $202 in labor (less than 40 minutes) to change a battery. Really?! Dishonest! I ask what the hourly labor rate is and I'm told it's a flat rate. Hmmm....I wonder what the CA Bureau of Auromotive Repair would think about that one! The Setvice Advisor tries to tell me it's an exhausting process and the seat must be removed. Dishonest again! Maybe he should watch the 8 minute YouTube "How to" video to see how it's done. Yes...it took only 8 minutes and the seat does NOT have to be removed. First...I was told it was $247. I arrive to pick up my Mercedes & I'm told I CAN'T have my car back unless I pay $449 for a new battery! I ask to speak to the manager...of course there is none available because it's Saturday at 4:45pm. I ask them to call their manager. Of course...he's not available. So I leave the dealership with no car for the entire weekend and no way to get to work on Monday because the Service Advisor told me the battery was $247 on the phone, but added an additional charge making the battery change total a whopping $449. He demanded I pay $449 or I couldn't have my car back. I told him to put my old battery back into the car, but they refused. LADIES....DO NOT TRUST THE SERVICE DEPARTMENT AT THIS DEALERSHIP. They think we're all stupid and can overcharge us for the simplest things. By the way...AAA told me they will come to my house and install a new battery for $201 and run a free diagnostic check on the battery, starter and alternator. BAIT & SWITCH! More

Very good my sales agent, mr. joel turret gives me a very good deal when I came just to look, ended up with lease. he's respectful, polite and honest. the sa my sales agent, mr. joel turret gives me a very good deal when I came just to look, ended up with lease. he's respectful, polite and honest. the sales department in the 2nd floor are nice. the finance mgr. jonathan jocey is cool (an ex-honda man) i would rate this 10 and highly recommend. two thumbs up More

Sales person terrible Went to Mercedes-Benz of Long Beach. Spoke with the guy who told me his name is Mike. As soon as he heard that I was not buying a car today he did no Went to Mercedes-Benz of Long Beach. Spoke with the guy who told me his name is Mike. As soon as he heard that I was not buying a car today he did not want to have anything to do with me or my son. From this point forward, I wouldn't buy a go cart from Mercedes-Benz of Long Beach. More

Bad Service Worst service experience ever, overpriced and not satisfactory, misdiagnosed and mislead, could not recommend this dealership to anyone. Even after 3 Worst service experience ever, overpriced and not satisfactory, misdiagnosed and mislead, could not recommend this dealership to anyone. Even after 3 tries and much money spent, problem is still there. More