Mercedes-Benz of Los Angeles

Saturday Morning Service I've been using DTLA MBZ for all my automotive needs since 2002 and have always experienced excellent service. For the last 6 years specifically my Se I've been using DTLA MBZ for all my automotive needs since 2002 and have always experienced excellent service. For the last 6 years specifically my Service Advisor has been Jerry Dilanchiyan whom I have an excellent relationship with regard to my service needs. This past Saturday I came in to have my driver side headlight bulb replaced and got in touch with David Khachatryan as Jerry was off. Even though it was a small but important job, David listened to my issues got the car in almost immediately and stayed on top of the service until it was finished. His attention to detail and review of my previous history for possible upcoming service was greatly appreciated.. My confidence in DTLA Service Department has grown exponentially More

Best car buying experience Rafael Gonzalez is very helpful and super nice. I definitely come back for the next car. Made the car buying fast, smooth. Great job downtown LA motor Rafael Gonzalez is very helpful and super nice. I definitely come back for the next car. Made the car buying fast, smooth. Great job downtown LA motor More

My first Mercedes Benz. My sales person Alex Hovasapyan..excellent service,very friendly,excellent in all aspects..manners,pricing,and follow - ups .i was very happy with ser My sales person Alex Hovasapyan..excellent service,very friendly,excellent in all aspects..manners,pricing,and follow - ups .i was very happy with service,understanding!! More

Excellent Service My sales rep Ted Kim was excellent in all aspects; manner, pricing, and follow-ups. There was no pressure for us to choose and he always had right an My sales rep Ted Kim was excellent in all aspects; manner, pricing, and follow-ups. There was no pressure for us to choose and he always had right and proper answer in all our questions. Recommend you visit and look for him. More

Always a good experience Barry Murphy is the best ! Never a worry , everyone at that dealership top notch from beginning to end. If you want the best use these guys Barry Murphy is the best ! Never a worry , everyone at that dealership top notch from beginning to end. If you want the best use these guys More

Excellent service Best service I ever had. Fresh coffee, fruits, donuts and large & clean waiting area were first impression from this Downtown L.A Motors. I met David Best service I ever had. Fresh coffee, fruits, donuts and large & clean waiting area were first impression from this Downtown L.A Motors. I met David Khachatryan, service advisor. He took me to his nice office (normally getting estimate from noisy service area) and show me what I need to do. It was very easy and simple. Work done within hour. He explain me what they done and why. He was just like my big brother. I was so happy and confident in there with his excellent service. I strongly recommend him and Downtown L.A. Motors to everyone. More

Best in LA Dealer We have been with Downtown LA Motors for 11 yrs. The Serice we get from Tino Eyvasian is rated 5 stars! Every time we need any service done, it is We have been with Downtown LA Motors for 11 yrs. The Serice we get from Tino Eyvasian is rated 5 stars! Every time we need any service done, it is finished in good time and done Well!!! Tino has helped us for the whole 11 yrs.We will be with Tino Eyvasian as long as we have our Mercedes. We Love our car , Tino Eyvasian & Downtown LA Motors. With Sincere Appreciation, David and Sanaye Doi More

Good Service When I take it i I have a 2007 S550. My car has approximately 144,000 miles. I have spent over $7-$8,000.00 with Downtown LA Motors since July 2015. I think this is ex I have a 2007 S550. My car has approximately 144,000 miles. I have spent over $7-$8,000.00 with Downtown LA Motors since July 2015. I think this is excessive. As such, I am seriously thinking about taking my car somewhere else for service. I like the service advisor Tino Eyvazian, as he has been my advisor since 2008. Tino is always nice and professional. I shared my concern with spending so much in a relatively short period of time with Tino's superior Tim. Tim did not think that $7-8,000.00 was excessive for my car being 9 years old. He said that I would be bringing in my car more for service because of the age of the car. He recommended that I buy a new Mercedes Benz. I thought the S-Class could get 200,000-300,000 miles easy before I have to sell it. Tim was polite, however, not very convincing. If something goes wrong with my car within the next 3 months, I doubt very seriously I would take it back to Downtown LA Motors Benz. I thought long and hard about sending this review, however, it is my only recourse to address my concern. I would appreciate if someone higher than Tim could call me. Thanks! Mark H. Anderson Loyal Mercedes Benz Owner,since 1988 323-868-0299 More

always superb service experience this is my 4th time with Kevin Kim with Downtown La Motors MBZ. he is always providing me with excellent sales service. sometimes sales precess can this is my 4th time with Kevin Kim with Downtown La Motors MBZ. he is always providing me with excellent sales service. sometimes sales precess can be dreadful, but with Kevin Kim it is always easy and simple. i'll recommend anybody with Kevin Kim with his superb sales service. More

Service Review I have brought my cars in for service over many years. My service advisor has been Barry Murphy each time. I am a practicing attorney with a busy sc I have brought my cars in for service over many years. My service advisor has been Barry Murphy each time. I am a practicing attorney with a busy schedule and time is important to me and my clients. Barry has always managed to get me in at a time that works for me and to have my car ready when I need it. Last Friday I called him in the morning to let him know that I needed to have my car derviced because of a strange noise from the engine. Barry got my car looked at immediately despite the last minute notice and had it ready at the end of the day. getting it back at the end of the day was important becaude downtown LA was essentially closed to traffic Saturday and Sunday because of marathon events. More