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Mercedes-Benz of Louisville
Louisville, KY
921 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 921 reviews
October 19, 2015
Lied to, deceived and sold a CPO in a deplorable condition My wife and I went to Louisville Kentucky from Michigan to buy a low mileage Certified Preowned 2014 GL450 because it has V8 engine. We were told th My wife and I went to Louisville Kentucky from Michigan to buy a low mileage Certified Preowned 2014 GL450 because it has V8 engine. We were told that the vehicle is as new as it came from the assembly line, only a small issue with the AC that was fixed. We were the happiest people in this world. We even wrote a positive initial review but....Not so fast. After 3.5 weeks the car was totally dead with the battery totally drained. We called the local MB dealership and when they started the investigation they found hidden underneath the damaged carpet, 3/4" round cutouts through in the floor pan, cut wires from an aftermarket device that was installed by the previous owner, welded brackets and burned from weld, metal debris, broken plastic panel, unscrewed underbody protection panels, ash from burned materials from weldings, missing plastic plugs, a total mess. We still do not know why the battery was totally drained nor the effects of the aftermarket device to the electrical system. The electrical system may be totally compromised because the overload introduced by the aftermarket device. We were told that it may be our fault because we did not look at the carpet, that was underneath the floor mat anyway. Now they are telling me that this vehicle had depreciated $6,000.00 in 3.5 weeks, if I want a new one I have to fork $20,000.00 and lose $4,000.00 for sale tax plus a new sale tax. In other words $35,000.00 extra because they did not disclose the mess. More
by Michigan Buyers
Employees Worked With
Abel Bogale, Jeff Jackson, Alisa Gerton
October 19, 2015
Tafel made purchasing a SUV very easy. I have purchased several cars in my life and enjoy working with someone who is genuine and helpful. David McNulty was extremely professional and help I have purchased several cars in my life and enjoy working with someone who is genuine and helpful. David McNulty was extremely professional and helped us select and purchase the vehicle we wanted. I would definitely return to this dealership! Jaress Turner was also extremely helpful. More
by TomC
Employees Worked With
David McNulty, Erik Bujtor, Jarress Turner
October 15, 2015
Very satisfying I was very satisfied with my sales associate, Todd Cherry. He was attentive and understanding. I would definitely recommend him to a friend or famil I was very satisfied with my sales associate, Todd Cherry. He was attentive and understanding. I would definitely recommend him to a friend or family member. Megan DeWitt was also very friendly and accommodating. More
by ann0808
Employees Worked With
Harold Greenwell. Harold has been helpful to me with car issues over the years. He is fantastic!, Todd Cherry, Megan DeWitt
October 13, 2015
Wyndall Smith-Sales Associate This was my first experience in buying a car. I don't like buying clothes, much less making a big purchase. Mr Smith was very approachable and non-i This was my first experience in buying a car. I don't like buying clothes, much less making a big purchase. Mr Smith was very approachable and non-intrusive.. He was informative and allowed me to come to my own conclusions. He did not push me for a decision and worked with me through this purchase at my pace not his. He was prompt in returning calls and following up with the service and detail departments. If we were to rate Mr. Smith on a scale of 1 to 10, with 10 being the highest; I'd give him an "11". More
by lewis23m
Employees Worked With
Wyndall Smith, Erik Bujtor
October 08, 2015
Excellent Experience Outstanding Customer Service This is our fourth vehicle purchase at Tafel. Skylar Crush is an outstanding Consultant. He is always Courteous, Honest and Professional. He is grea This is our fourth vehicle purchase at Tafel. Skylar Crush is an outstanding Consultant. He is always Courteous, Honest and Professional. He is great to work with. I recommend for you to visit Tafel and ask for Skylar. He's amazing!!! On the finance side, Jeff Jackson is awesome! Jeff makes the whole experience smooth and easy. More
by Tim and Marie
Employees Worked With
Jeff Jackson, Skylar Crush, Erik Bujtor
October 03, 2015
First Rate Experience I recently purchased a 2015 Mercedes GLA 250 from Tafel Motors. This was the second vehicle I bought there. I went back because I believe that the s I recently purchased a 2015 Mercedes GLA 250 from Tafel Motors. This was the second vehicle I bought there. I went back because I believe that the staff really listen to the customer and do all that they can to both educate him or her and work to make a deal that is fair. More
by Dan
Employees Worked With
Brad Blackburn
October 02, 2015
My visit My sales person was a very easy-going laid-back individual. He gave me the opportunity to test drive the vehicle without being pushy or aggressive. I My sales person was a very easy-going laid-back individual. He gave me the opportunity to test drive the vehicle without being pushy or aggressive. I like that!. More
by Roderick
Employees Worked With
Abel Bogale
September 30, 2015
First rate From first contact to ordering a new GLC, well informed and great service. Wish I had been financially able to afford a Mercedes in my earlier years. From first contact to ordering a new GLC, well informed and great service. Wish I had been financially able to afford a Mercedes in my earlier years. The Tafel experience is the best, tremendously professional from sales through all service. Never ever felt like being pressured, very honest professionals who seemingly strive to help the customer make responsible money saving decisions. More
by jerry1031
Employees Worked With
Charles Bleuel, Brad Blackburn, Paul Welch
September 28, 2015
wonderful salesperson Alisa Gerton, our salesperson, went above and beyond to work with us and find the perfect vehicle for our needs. She was prompt and available to us. Alisa Gerton, our salesperson, went above and beyond to work with us and find the perfect vehicle for our needs. She was prompt and available to us. She stayed late several times and even came in on her day off to accommodate us. She was not pushy but was always available to answer any questions. She was always professional, but also very personable. A definite asset to Tafel Motor Company. We will return to her exclusively. We also worked with Abel Bogale in the final purchase of the vehicle. We enjoyed working with Abel as well. He was also professional and personable. More
by lglickfield
Employees Worked With
Abel Bogale, Alisa Gerton
September 28, 2015
2016 Smart Car Purchase I recently purchased the redesigned 2016 Smart Car at Tafel Motor Company. John Foye and everyone else at Tafel made this an extremely enjoyable exper I recently purchased the redesigned 2016 Smart Car at Tafel Motor Company. John Foye and everyone else at Tafel made this an extremely enjoyable experience! More
by Bette
Employees Worked With
John Foye
