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Mercedes-Benz of Louisville
Louisville, KY
921 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 921 reviews
June 08, 2015
Great Service I contacted Todd to begin a search for the right new vehicle for my wife and me. As return customers we are both very comfortable dealing with Tafel I contacted Todd to begin a search for the right new vehicle for my wife and me. As return customers we are both very comfortable dealing with Tafel and are looking forward to finding the right Mercedes for us. More
by Staley, David
Employees Worked With
Todd Cherry
June 07, 2015
The Mercedes product is great. The dealership is not. I really like my GL550 and wanted my wife to get a GL or M class. Brad was very nice and patient with showing her the new models. However, she is als I really like my GL550 and wanted my wife to get a GL or M class. Brad was very nice and patient with showing her the new models. However, she is also the one that handles the service for my GL. Her experience with George has been so bad I could not get her to consider a Mercedes in the final decision process. It is everything from missed appointments, late delivery on repairs, no loaners available even when reserved, crowded shuttles driving her all over the place to take 5 people around town, over promises and on and on. Overall the service experience was so bad for her she would not consider buying the car. Spent the same amount of money just down the street on another brand. More
by KY_Seth
Employees Worked With
Brad Blackburn, George Frazier
June 06, 2015
Tafel Motor and Skyler are the BEST!! Went to Tafel Motor's one evening just about a month with the intentions just to look at the 2015 "E" Class and ended up driving one out that night! Went to Tafel Motor's one evening just about a month with the intentions just to look at the 2015 "E" Class and ended up driving one out that night! Skyler and Tafel Motor's made me a deal that I couldn't refuse! Skyer was very nice and the atmosphere was extremely relaxed. I felt very comfortable making a deal and now I LOVE my new "E" Class. Thank you Skyler and special thanks to Jeff Jackson for the smooth and easy transaction! More
by TimP
Employees Worked With
Jeff Jackson, Skylar Crush
June 04, 2015
It was a very relaxed non pressured atmosphere My wife and I were looking for cars on a Saturday. Tafel motors was the last var lot we stopped at. They were actually closed for business already. Al My wife and I were looking for cars on a Saturday. Tafel motors was the last var lot we stopped at. They were actually closed for business already. Alisa Gerton was outside getting ready to leave for the day. She stayed with us showed us many different cars and prices. We really only wanted to spend so much money. She took im the show room where we saw the car we wanted.Now remember the doors were already locked for the day. Then she took us for a test ride in a vehicle. Even when we came back we were not hasseled. It was Jarrus and Alsua that probably was a big factor in buying from Tafel. Thank you so much. More
by Keen_29_2000
Employees Worked With
Jesse Upchurch, Erik Bujtor, Alisa Gerton , Jarress Turner
June 04, 2015
Happy Benz Customer My wife and I brought her 2014 C300 in for service. We bought the C300 from Tafel Motor Company about 9 or 10 months ago. Our C300 sales person was My wife and I brought her 2014 C300 in for service. We bought the C300 from Tafel Motor Company about 9 or 10 months ago. Our C300 sales person was David McNulty. The basic service is only going to take about 90 minutes so we decided to wait. David McNulty spots us and asked how we were and how we like the C300. My wife and I told him we loved the car. David is an easy going non-pressure sale person. AND WE LIKE BEING TREATED THAT WAY! David asked (I knew he would) if I was still driving my Honda Crosstour. I said yes, but in the fall I may want to get back into an SUV. Of course, he said "what kind of SUV are you considering." I said, "not sure, something small, good mpg, maybe a diesel, I owned a VW and a Mercedes diesel many years ago." David said, "have you looked at the Mercedes GLK250?" I said "no." To make a long very pleasurable experience short, I left Tafel, trading my Honda in for the GLK250 in stock. David is the best, he makes the car buying experience fun. More
by JM&MM
Employees Worked With
David McNulty, Erik Bujtor
June 04, 2015
not a good experience, treated as if I was an idiot. Poor poor poor experience, always been Mercedes Benz clients but after this experience we won't be again. Salesmen seemed arrogant, new car manager di Poor poor poor experience, always been Mercedes Benz clients but after this experience we won't be again. Salesmen seemed arrogant, new car manager didn't seem interested in working a deal. Recommend another dealership More
by strout3
Employees Worked With
Eric Torsch, Brad Blackburn
June 03, 2015
Good Car Buying Experience The staff was helpful and knowledgeable and stayed past their posted hours to close on our deal. They worked tirelessly to meet my needs and spoke ter The staff was helpful and knowledgeable and stayed past their posted hours to close on our deal. They worked tirelessly to meet my needs and spoke terms in a way that were straightforward and honest, unlike many dealerships. I will definitely consider using them again when I purchase my next vehicle. More
by Dvaughn
Employees Worked With
Abel Bogale, Jeff Jackson, Wyndall Smith
June 03, 2015
Trust worthy Salesman I came to your dealership with a specific wish list of car description, and that was exactly what I got with the help of John Foye. not only that, it I came to your dealership with a specific wish list of car description, and that was exactly what I got with the help of John Foye. not only that, it was my first time to get a quick final and reasonable price, a significant drop from the MRSP. John's advise and recommendations were professional and honest, which helped me close the deal in 30 minutes. I greatly appreciate John's staying after hours to deliver the car, would definitely refer more friends and family to him. More
by Ammar21
Employees Worked With
Abel Bogale, John Foye
June 03, 2015
This experience was quick and easy. Kareem Daily was professional and friendly. We were happy to have worked with him as he made us comfortable during the entire process. Jeff Jackson wa Kareem Daily was professional and friendly. We were happy to have worked with him as he made us comfortable during the entire process. Jeff Jackson was knowledgeable and helpful in the finance department. He seemed to really care if we understood every detail. The rest of the staff was also friendly and inviting. Someone even went as far as to getting the right flavor breakfast bar out for my 4 year old. Just above and beyond. More
by Samkimber80
Employees Worked With
Jeff Jackson, Kareem Dailey
June 02, 2015
Comfortable: Neither Rushed Nor Pressured My first impression was that the show room is very pleasant, and the salesman was welcoming and courteous. As he assisted me, Wyndall Smith was though My first impression was that the show room is very pleasant, and the salesman was welcoming and courteous. As he assisted me, Wyndall Smith was thoughtful, responsive, but mostly I liked that in the several hours that followed he never once gave me the impression that there was any rush or urgency to my decision to select and purchase the year and model of Mercedes-Benz that best suited me. More
by davidmejia
Employees Worked With
Abel Bogale, Wyndall Smith
