Mercedes-Benz of Manchester

A shaky start was converted into a satisfied customer My sales experience with Chris was excellent. That said, my experience with a parts representative (no longer with company) was anything but satisfact My sales experience with Chris was excellent. That said, my experience with a parts representative (no longer with company) was anything but satisfactory. Delivery was terrific. Complex systems were explained well and I feel very comfortable that when I forget they will be happy to help. I’ve purchased many new cars and cannot remember feeling so satisfied that I made the right purchase decision. I look forward to a long and uneventful ownership experience.. More

Excellent experience I had seen the vehicle I purchased on-line. It was reasonably priced. Negotiations were completed quickly, and without the horrible feelings that som I had seen the vehicle I purchased on-line. It was reasonably priced. Negotiations were completed quickly, and without the horrible feelings that sometimes come with car dealers/dealerships. Pricing very transparent. Paperwork completed very quickly. Car delivered to my home, after being cleaned up again, the next day, as I was in no rush and didn't have someone to drive my other vehicle back home. More

Unparalleled service experience Roger and the service department rill out the red carpet each and every time. I have had my Benz serviced twice and received a loaner car both times. Roger and the service department rill out the red carpet each and every time. I have had my Benz serviced twice and received a loaner car both times. On my second visit, the actual cost was lower than estimated because some work was. It necessary; that’s how honest they are. Highly recommend. More

Great service and price! I made an appointment for 8 am and was taken immediately when I arrived. Work was completed on time and at a fair price. Service person advised me abo I made an appointment for 8 am and was taken immediately when I arrived. Work was completed on time and at a fair price. Service person advised me about a week battery, but was not pushy about it. I will definitely go back to the dealership for my next service. More

Deceptive and Liars. BEWARE! BUYER BEWARE. The staff here are liars and deceptive. Had a very unpleasant experience today with the service department. Dropped off my car for an oi BUYER BEWARE. The staff here are liars and deceptive. Had a very unpleasant experience today with the service department. Dropped off my car for an oil change, B service and state inspection. I had paid my registration online and didn't realize that I lost the decal (sticker). ROGER, the service advisor said they CANNOT perform an inspection without license plate decal and advised me to go to DMV to get a replacement decal and come back. Only then they would be able to do the inspection. I agreed and told them to just go ahead with the oil change and B service for now, meanwhile, I'll go to the DMV to get the new sticker. 3 hours later, I came back and they said they have already done the inspection and the result is: FAILED. This is where things started to go downhill. First of all, they're the one who told me they can't do inspection without having the sticker. Second, I NEVER gave them my registration (i had it with me the whole time to the DMV) so the question is: how were they able to do an inspection? I then demanded for the inspection report. They then kept lying and stalling and refused to give me the inspection report that should contain all details WHY it failed inspection. This madness continued for 30 minutes, Roger kept saying that he's "working on the report" and that it's being "reprinted". The situation didn't make sense at all. This whole saga finally came to light when another worker (a lady) slipped and said that the car was never actually been inspected, it never run through the computer system. The mechanic, while performing B service, said the car would never pass inspection. But he NEVER actually run the car through the computer system. That is just so WRONG and against the law! They want me to pay $40 for an inspection they NEVER actually performed and when confronted about it, straight up LIED. They failed to produce an inspection report, guess why? Because they never actually performed the inspection and yet demand for payment! Jason, the manager was the only reasonable person in this establishment. After assessing the situation he promptly issued me a $40 refund for the "never performed inspection" and repeatedly apologized, he said i was never supposed to be charged for an inspection. Roger and Stephanie (a lady who never interacted or exchanged words with me, YET amazingly felt the need to offer her opinion, next time learn your lesson and mind your own business, it's above your pay grade) should be ashamed of themselves for being a deceptive pathetic liars. More

Great Team All Around!! I would highly recommend Mercedes Benz of Manchester. Their staff of Cavan in Sales, Lisa in Finance and Fred the Sales Manager were amazing to work I would highly recommend Mercedes Benz of Manchester. Their staff of Cavan in Sales, Lisa in Finance and Fred the Sales Manager were amazing to work with. They went above and beyond to meet my needs. More

Maintenance Service for Sprinter RV Mike Cramer was very helpful. He even had us speak with the Sprinter Sales and Service Manager, Bob. Bob was so very helpful, knowledgeable and kind. Mike Cramer was very helpful. He even had us speak with the Sprinter Sales and Service Manager, Bob. Bob was so very helpful, knowledgeable and kind. He was the first mechanic who knew about biodiesel as it relates to Sprinters. We had spoken with many dealers and no one knew that Sprinters can only use no more than B5 biodiesel. Our concerns, which no one can answer is; what happens if B5 or less no longer becomes available. Bob did not think this would happen and put our minds somewhat at ease. He stated to stick to brand name gas stations who should continue to provide B5 or less. It was so nice to speak with Bob who heard our concerns. He also explained exactly what service our Sprinter needed and what was not necessary at this time. More

Schedule A Always courteous, thorough, respectful of your time. Dont hassle you with upselling needless work. Staff is consistent,which tells me as a customer th Always courteous, thorough, respectful of your time. Dont hassle you with upselling needless work. Staff is consistent,which tells me as a customer the mgmt treats employees well. Work is always done timeley and professionally, appointments are available to suit your schedule. Service prices are extremely competitive to other MB dealerships. More

People are friendly and helpful This was my first visit to Manchester Mercedes. I have a Smart car and wasn’t hopeful that they would be able to help me once I was told they don’t se This was my first visit to Manchester Mercedes. I have a Smart car and wasn’t hopeful that they would be able to help me once I was told they don’t sell or service Smarts but they found and order tires for me and I was all set. My Mercedes dealer in Richmond Va is a Smart franchise. I didn’t realize that all dealers weren’t. Who knew? More