Mercedes-Benz of Marin

Lily was pleasant, knowledgeable and accurate in her timing estimates- all excellent qualities in a service advisor. Great sense of humor which also is appreciated. Other service support staff were frie timing estimates- all excellent qualities in a service advisor. Great sense of humor which also is appreciated. Other service support staff were friendly and helpful with all my questions as a first - time customer. Top-notch customer service as I would expect from a Mercedes Benz service center. More

great service, knowledge , attitude. great all around. will come again. recommend it to everyone. service great all around. will come again. recommend it to everyone. service More

Friendly, courteous, efficient, very knowledgeable, professional, very accommodating, great customer service truly care about their customers and make sure they made their needs professional, very accommodating, great customer service truly care about their customers and make sure they made their needs More

Super good service. My advisor kept me informed along the way including when they found damage to wiring in engine. Waiting area super comfy with snacks & beverages. My advisor kept me informed along the way including when they found damage to wiring in engine. Waiting area super comfy with snacks & beverages. More

Dealership was clean, run like clock work, & very organized. The agents are generally professional. The receptionists are friendly and helpful. MZ is quick to offer a loaner car when they deem it nec organized. The agents are generally professional. The receptionists are friendly and helpful. MZ is quick to offer a loaner car when they deem it necessary— a very nice perk, and you normally have a warranty on their work…( and you should because the invoices or cost is fairly high, Mercedes!) More

Two hour service took 3 hours. I was told they couldn’t find my car so it took awhile to locate. Car was not washed or vacuumed. I was told they couldn’t find my car so it took awhile to locate. Car was not washed or vacuumed. More

Super efficient pick up and drop off. Good experience all around. Bit expensive for a 20,000 mile service. Good experience all around. Bit expensive for a 20,000 mile service. More

Joe Maligat was very thorough in explaining everything and got my care serviced and returned to me as promised. I needed a shuttle Home and back and the driver was very personable and also got me home a and got my care serviced and returned to me as promised. I needed a shuttle Home and back and the driver was very personable and also got me home and back to the dealer safely and without any delays. More

Judith is a very professional representative, was a good experience and the communication always on time experience and the communication always on time More

Don truly cares. The tech representative who I think is”Jerry” was most helpful too. The tech representative who I think is”Jerry” was most helpful too. More