Mercedes-Benz of Marin
San Rafael, CA
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157 Reviews of Mercedes-Benz of Marin
Joe - the service consultant - went above and beyond to complete the service earlier than expected, and to accommodate me with a loaner car. Much appreciated! Best service ever, by far, from any dealership complete the service earlier than expected, and to accommodate me with a loaner car. Much appreciated! Best service ever, by far, from any dealership. More
Purchased a vehicle June 18, 2023. During sales process (4 hours) I was told vehicle had a garage door opener - it does not. I was told Android Auto would work with the car (no Naviga During sales process (4 hours) I was told vehicle had a garage door opener - it does not. I was told Android Auto would work with the car (no Navigation included) - it does not. I was told I could purchase Navigation later. When I did that, the Navigation I received had only 6 out of 9 functions activated and I am told I have to "purchase" the additional functions to complete Navigation. I was sold an Extended Warranty policy and was told that it covers the technology systems (computers) & electronics in the vehicle just like the new car warranty that came with the car - it does not. There is a check box on the policy Declarations page foe covering Technology that I found was not checked. It has been 8 weeks now and I have been going round and round with the dealership, Sales manager and General Manager, and nothing is getting done. All I am getting is stories and claims that the technology is included in the warranty, but they refuse to provide any documentation to support their claims. I have purchased a couple dozen vehicles over the years and I expected Mercedes Benz to be my best experience - it has been and is still being the worst car buying experience of my life. DO NOT PURCHASE A VEHICLE FROM MERCEDES OF MARIN!!! TERRIBLE, DIFFICULT, DISAPPOINTING! More