Mercedes-Benz of Marin

Incredibly unprofessional. As an out of state buyer and former customer, I placed full trust in the Staff in concluding my car purchase. After cash payment I have been given (t As an out of state buyer and former customer, I placed full trust in the Staff in concluding my car purchase. After cash payment I have been given (two weeks later) zero documentation, zero Title and zero car. They say it was "picked up". Really? Where is it? More

Wies went out his way to be helpful and was very responsive to all my questions responsive to all my questions More

Been a customer at Mercedes Marin for 45 years even though I now live almost 50 miles away and closer to other MB dealers. though I now live almost 50 miles away and closer to other MB dealers. More

Quick easy service. Donald Murphy was a pleasure to work with. He explained everything and car was in and out within a few hours Donald Murphy was a pleasure to work with. He explained everything and car was in and out within a few hours More

Returned after a string negative experiences. Nic handled all of my concerns, by phone or by text messages he was always in communication. Nic handled all of my concerns, by phone or by text messages he was always in communication. More

Technician said two days, and two days it was. Communication was excellent. This is not the first time I have used this type of service. Fair price to find out what could need repair. Communication was excellent. This is not the first time I have used this type of service. Fair price to find out what could need repair. More

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If you’re considering buying without inspecting and testing the vehicle yourself — don’t. Unfortunately, we were misinformed, and the dealership took zero accountability. We’ve been discovering one iss testing the vehicle yourself — don’t. Unfortunately, we were misinformed, and the dealership took zero accountability. We’ve been discovering one issue after another, even though the vehicle was supposedly “perfect” on their lot. Once you decline the add-ons, you’re no longer treated as a valued client. And if you’re an out-of-state buyer, expect even less care or communication — they make you feel like you’re an easy target. More

Atrocious service. They do not know what they are selling or how to service their electric cars. Slow, patronizing, and careless. Survey came before car was returned. S They do not know what they are selling or how to service their electric cars. Slow, patronizing, and careless. Survey came before car was returned. Shame on Mercedes. More

Service was great Service advisor was fabulous Will tell all my friends and co workers tell all my friends and co workers More