Mercedes-Benz of Massapequa

Thank you for the EXCELLENT service Dwayne McCray and sales Albert Salib, because of your excellence we are owners of our E300. Dwayne has managed the service of all our vehicles over the years and has a sales Albert Salib, because of your excellence we are owners of our E300. Dwayne has managed the service of all our vehicles over the years and has always made our experience pleasant and professional. He treats his clients the way he would want to be treated and that is a rare gem in customer service. Albert made a lease buyout transaction into proud owners. Thank you both for a long lasting Mercedes Benz family experience. Anyone needing vehicle attention see these two. Thanks again, Kerstein More

The best service for your Mercedes Benz! This dealership has given me the confidence to always come here for any reason. They are most professional, competent and friendly. has given me the confidence to always come here for any reason. They are most professional, competent and friendly. More

The entire staff are a pleasure to work with. The one The entire staff are a pleasure to work with. The one individual that goes above and beyond and stands out from the rest is Julia Callagy in the The entire staff are a pleasure to work with. The one individual that goes above and beyond and stands out from the rest is Julia Callagy in the service department. Let's just say NY POTHOLES got me 5 times. Each time I needed help Julia Callagy was there to run me through the entire phase of mechanical work, maintenance, service. Julia Callagy should be recognized for her dedication and professionalism at Mercedes-Benz of Massapequa More

I showed up 15 minutes early for my 8AM appointment To be polite and not have anyone waiting on me to show up. After waiting for instruction about where to park, I got out of my vehicle and was stared at an polite and not have anyone waiting on me to show up. After waiting for instruction about where to park, I got out of my vehicle and was stared at and abruptly told to “go sit inside”. After sitting for 10-15 minutes and seeing the room fill up around me, I was asked if I was being helped. I said I was not. She came back and told me “your appointment is at 8”. It was 7:56. I continued to wait until most of these other people Who are now showing up after 8 had been taken into the service offices. I then asked how long it was going to be before I would be helped. The worker stamped into an office where a man was standing and texting on his phone. He then began waving his arms and seemed to be upset. The worker came back and said there was another person in front of me. They must have been invisible because I was now the only person there. I then told them that I would leave since I could not get a timeframe for a simple drop off and needed to get home to my kids. I’ll head to my local shop from now on. They’re not rude there and you can drop off a car and be on your way. I do not need a sit down conference for a simple service to my vehicle. More

Mr kwang Choi is my guy ,,every time I go see him for service everything comes out perfect 👌 thank you Need to hire more people like him service everything comes out perfect 👌 thank you Need to hire more people like him More

PERFECT SERVICE ALL TIME I BE USE THIS DEALERSHIP.Last PERFECT SERVICE ALL TIME I BE USE THIS DEALERSHIP. Last time at May 14 2021 I dropped my Sprinter 2014 for services for replace tire, alignment, fix PERFECT SERVICE ALL TIME I BE USE THIS DEALERSHIP. Last time at May 14 2021 I dropped my Sprinter 2014 for services for replace tire, alignment, fix brake system-all works is done in time and perfect quality work. Recommended. More

A wonderful experence, Dwayne very helpful, was able to explain, every detail my car needed, and the solution, which was taken care of in ample time. Thank you very much for your excellent service, will co explain, every detail my car needed, and the solution, which was taken care of in ample time. Thank you very much for your excellent service, will continue to come back and recomend others. More

Craig Dima was my guy, got my GLS450 from him, highly recommended, fair, transparent and upfront. Will go back for number 2 and 3 and so on. recommended, fair, transparent and upfront. Will go back for number 2 and 3 and so on. More

John was amazing Quick service ,great follow up To the John was amazing Quick service ,great follow up To the point Review needs to be done with the car Car was washed Thank you so much for every John was amazing Quick service ,great follow up To the point Review needs to be done with the car Car was washed Thank you so much for everything More