Mercedes-Benz of Massapequa

Pleasant greeting at the door, test drove 2 cars, excellent financing offers and the delivery of the car we dreamed of in a few hours. excellent financing offers and the delivery of the car we dreamed of in a few hours. More

I was pleased with the service. I commend this place for a job well done. I have been a customer for 10 years and I wish to stay with Benz. a job well done. I have been a customer for 10 years and I wish to stay with Benz. More

Everything was perfect from, The ease of making my appointment with my advisor Vivian, to pulling up and getting immediate attention. They had me in and out of the dealership in 15 minutes I was commu appointment with my advisor Vivian, to pulling up and getting immediate attention. They had me in and out of the dealership in 15 minutes I was communicated with after they perform diagnostics and it was very upfront and clear what needed to be done and what the associated costs were. My vehicle was done within the same day as promised I pulled in my receipt was ready for me I paid I left. I could not ask for a better experience thanks to my advisor Vivian. More

It is convenient for the location, the service is good and the employees are friendly there. So my next service will be with them soon. and the employees are friendly there. So my next service will be with them soon. More

I came to massapequa after terrible service at another mb dealer. What a difference. Great customer service, polite, friendly, smart and safe! They even washed and sanitized my car. dealer. What a difference. Great customer service, polite, friendly, smart and safe! They even washed and sanitized my car. More

Victoria Gilley was professional and in constant contact about my vehicle. I’ve been to different Mercedes locations and by far Massapequa has Best customer service and pictures of problem and what need about my vehicle. I’ve been to different Mercedes locations and by far Massapequa has Best customer service and pictures of problem and what needs to be serviced. More

I had a pleasurable experience dealing with Vish. He was friendly and knowledgeable and had no problem allowing me to take the pre owned car I was interested in to a nearby mechanic for a thorough inspectio friendly and knowledgeable and had no problem allowing me to take the pre owned car I was interested in to a nearby mechanic for a thorough inspection. Pricing was transparent and there was no laundry list of hidden fees on the final bill. I had a problem with the car only including one smart key. A replacement would have costed me close to $400, so I insisted that I be compensated for it. The dealership eventually did the right thing by offering a replacement spare key at no charge. Overall I am satisfied with my experience at this dealership and I would do business with Vishnu again. More

Service was fineI found it very tacky charging me 4.17 Service was fine I found it very tacky charging me 4.17 for gas when I bought a 60k car That was the first time that has ever happened and this is m Service was fine I found it very tacky charging me 4.17 for gas when I bought a 60k car That was the first time that has ever happened and this is my second Benz More

It is always a pleasure to interact with the Service Department. My advisor, Vivian, helps me identify what is needed. She ensures that my time is not wasted sitting around waiting for others. All Department. My advisor, Vivian, helps me identify what is needed. She ensures that my time is not wasted sitting around waiting for others. All of the individuals, when you drive, know what they are doing and facilitate the process More

Service advisors are not available to pick up the phone to talk to. They use the answering machine too much! My advisor got my Address wrong and made it difficult to get a change. My car was returned after to talk to. They use the answering machine too much! My advisor got my Address wrong and made it difficult to get a change. My car was returned after service without a car wash very inconvenient! More