Mercedes-Benz of Massapequa

There is one thing that separates this Massapequa Mercedes franchise from the the brand. this franchise, the way they they’ve chosen to show My family who has Had 30 years experience with the brand i Mercedes franchise from the the brand. this franchise, the way they they’ve chosen to show My family who has Had 30 years experience with the brand is nothing short of unconventional, atrocious, and unorthodox. This is the first time I’ve ever posted anything online insofar any experience I have ever had , anywhere. My hope is to inform the public of how things go at this dealership. My father has always purchased our families Mercedes from the Fairfield Connecticut dealership, we’d service them at Massapequa and had never had an issue, these were routine services which would be indicative their service staff had been adequately trained in completing an oil change. We purchased a CPO white 2016 C300 on December 15, 2018. They pulled the car up to me with a shattered mirror housing. I mentioned it to the salesman who sold me the vehicle, his response was I’ll call you tomorrow and you’ll drop it off in service they’ll handle it. A month had gone by, and after several phone calls I decided to go to the dealership. In the interim I had noticed other damage in the body of the car, so I look under the hood. Nothing was securing the passenger side headlight casing. While washing my car, I had also noticed the hood was not level it was lifted about a half an inch on the passenger side and not one of my 4 doors close with alignment to the car. After 2 repair orders my trust was gone but I brought the car to them I was dealing with service at the time, to get to the point there going to fix any I’ve noticed that they notice as well free of charge to me. People should understand, gentleman I’ll express to you at Massapequa, it’s not the money, it’s the value a car may hold in our life. My father purchased this car for me, that means something in my heart, respect your profit. I’m sorry, your clients. I drop the car off for the third repair in May. Picked it up august 11. The head light casing was secured . As well I had tracked my car throughout. It was taken from their Freeport dealership to a personal residence daily. Which I have pictures of and will be emailed over to the Attorney General with other forged service documentation and my records as well. The (Freeport body shop) mb MASSAPEQUA and Freeport bmw share the same owner. They put 1,603 miles on my car. My paperwork states they put one mile on it, they threw it over the 30000 mile mark and that particular day couldn’t find the paperwork. I’ve got all records now, due to the failed repair attempts my driver side door now periodically loses the seal to the body of the car. When my Father signed for the car, we didn’t think this would be part of our conversation a year later. Please be aware of my situation isolated or not is a disappointment and the lack of respect for something someone else owns baffling to me. “Always , our customers are number 1” their quote not mine. What’s the point of certifying a vehicle? More

First and foremost the dealership had the exact car First and foremost the dealership had the exact car that I was looking for That no other dealership had they put me in the car very expeditiously wi First and foremost the dealership had the exact car that I was looking for That no other dealership had they put me in the car very expeditiously with no headaches at all showed me all the bells and whistle’s that the car came with I’m enjoying it immensely the sales staff was excellent Mike Mark Kimme that no other dealership had they put me in the car very expeditiously with no headaches at all showed me all the bells and whistle‘s at the car came with I’m enjoying it immensely the sales staff was excellent Mark Kimmel was very knowledgeable and courteous with all his assistance through the whole process More

Great experience at Massapequa Mercedes! This is our 3rd Mercedes vehicle and this was a priceless experience and the best.. !!! . Our sale consultant Mr. William Mecca was not only knowledg This is our 3rd Mercedes vehicle and this was a priceless experience and the best.. !!! . Our sale consultant Mr. William Mecca was not only knowledgable and professional but also efficient and caring. He took the time to guide us to the process and we walk out with our new vehicle the same day and on a Sunday.. I highly recommend Massapequa Mercedes.. The best customer service in the area. ! . Thank you also to Lauren Giuliante, and Victoria. More

Air Bags Vivian was a pleasure to work with and set me up with a loaner and took care of all the paper work in only a few minutes. Extremely helpful!! Nicol Vivian was a pleasure to work with and set me up with a loaner and took care of all the paper work in only a few minutes. Extremely helpful!! Nicole contacted me early the next morning and said my car was ready..... had me in and out of the service department in only a couple of minutes.. Great service by both More

Wonderful Customer Service Experience I got the car I wanted for a great price. Buying it was quick and convenient. The car came super clean, and I feel confident in my purchase. I got the car I wanted for a great price. Buying it was quick and convenient. The car came super clean, and I feel confident in my purchase. More

Excellent I’m only going to you guys from now on Dwayne was real professional and took his timeout to hear all the details .i came from Brooklyn to check you gu I’m only going to you guys from now on Dwayne was real professional and took his timeout to hear all the details .i came from Brooklyn to check you guys out and I loved it ... More

service center was on point with my appointment, sprinter technician was fast and knowledgeable, jay was very nice and answer all my questions and concern. technician was fast and knowledgeable, jay was very nice and answer all my questions and concern. More

I had bought in my sl500 for service repair.John was I had bought in my sl500 for service repair. John was very helpful and took care of me as a professional he called me after the Machanics looked over I had bought in my sl500 for service repair. John was very helpful and took care of me as a professional he called me after the Machanics looked over my car. he called me right away to explain in detail what the issue was and cost. definetly working with him in the future More

Loved my experience from beginning to end! David was very patient and helpful. Overall would highly recommend their service and sales. Super easy to buy! patient and helpful. Overall would highly recommend their service and sales. Super easy to buy! More

Was very happy very my salesperson, Vish Das, Lauren in finance dept and Chris the tech who did a through job of explaining the features. Not so happy with the manager that came over. finance dept and Chris the tech who did a through job of explaining the features. Not so happy with the manager that came over. More