Mercedes-Benz of Massapequa - Service Center

I had an appointment for a service call with a loaner car, when I arrived they said my service rep. was Dwayne and he was busy. I waited about 15 minutes for him and when we sat down he determined that car, when I arrived they said my service rep. was Dwayne and he was busy. I waited about 15 minutes for him and when we sat down he determined that since my car is only 1 yr old, all I needed was an A service which doesn't get me a loaner car (even though the vehicle itself said it needed a B service). He then told me that it would only take about an hour - give or take. I told him that I can only wait about an hour because I had to get to work and I have no patience. Well I waited TWO and HALF Hours for this service and I would have been there longer if I didn't scream my head off at him because my car was all finished and washed and he just let it sit there for no reason. This person doesn't care about his customers and takes his time to get anything done. I was told by another employee that he is by far the slowest service advisor that works there. Well after purchasing 5 cars from them, I will be taking my business elsewhere! DON'T LIE TO YOUR CUSTOMERS! More

Car was delivered. Just as I expected. Service has been outstanding. From day one as well as service adviser. Just as I expected. Service has been outstanding. From day one as well as service adviser. More

Fast friendly drop off, my service advisor Charlie was great, nice waiting room accommodations, this was my first experience with this dealership and no complaints, everything went smoothly. I’ll be back! great, nice waiting room accommodations, this was my first experience with this dealership and no complaints, everything went smoothly. I’ll be back! More

I left my house keys in the car. When I returned, I connected w Vish from sales who said he would assist me. He left me waiting in the heat for more than 20 mins & NVR returned. When When I returned, I connected w Vish from sales who said he would assist me. He left me waiting in the heat for more than 20 mins & NVR returned. When I discussed it with him when I returned, he NVR took accountability for the mishap. This equates to a LOST sale when it’s time for me to purchase another car. I otherwise value and appreciate my service associate Dwayne McCrae and appreciate Quintin who both went above th call of duty to assist me. More

MR.ALBERT.SALIB.HE IS A PROFESSIONAL SALESMAN. ALMOST TALENTED IN CUSTOMER SERVICEs IN A MATTER OF GOOD BEHAVIOR.; patience. Very respectful and expert on explaining cars details and options. From A.to TALENTED IN CUSTOMER SERVICEs IN A MATTER OF GOOD BEHAVIOR.; patience. Very respectful and expert on explaining cars details and options. From A.to Z . I admire the way he loves his jop and his desire to get his customers the best deals. Above all I learned from dealing with him. He is very honest salesman . More

Great quick, precise service and then I’m on my way Vivian is a great service rep! Vivian is a great service rep! More

Thanks for being professional and quick response and problem solving. General Manager Matthew. Great Experience as always. problem solving. General Manager Matthew. Great Experience as always. More

Had my 3rd service on my GLA250 Was easy to make an appointment and was also able to get a loaner car... which was good considering that they had to keep my car over night. John McGuire my service wr appointment and was also able to get a loaner car... which was good considering that they had to keep my car over night. John McGuire my service writer was professional and kept me updated on my vehicle. He notified me as soon as my vehicle was ready and explained what was done for my concerns in addition to my regular A service. Car was returned to me.. washed and ready to go I highly recommend this dealership for both purchase and service. More