Mercedes-Benz of Midlothian

Could have been better. No detailing done I think if a sales person or rep is dealing with the public and are obviously ill that they should not be taking care of customers. Shaun was obvious I think if a sales person or rep is dealing with the public and are obviously ill that they should not be taking care of customers. Shaun was obviously sick and should not have been at work yesterday. He didn't know how to type, said the computer was giving him trouble, typed with one finger which was extremely slow and didn't have much personality. Any other time I have brought my car into Mercedes, they detailed it; cleaned inside and out, gave top care and attention. This time I did not get that service at all. Bryan was personable but didn't touch base with him until we picked up the car...and at that time we got a handshake and smile. That's it. Disappointed. More

Great Service Once again, I had another nail in my tire which could not be patched. Travis Melton got my car in, ordered tire and I was back on the road the next d Once again, I had another nail in my tire which could not be patched. Travis Melton got my car in, ordered tire and I was back on the road the next day! Always great, quick service with Midlo Merc! More

Great service Service was great however my car called for service c and I got service A, can’t really say which was necessary but I assumed I received what was best Service was great however my car called for service c and I got service A, can’t really say which was necessary but I assumed I received what was best,thanks More

Excellent experience Purchasing our new car was extremely pleasant and the paperwork was streamlined. Mike Collins and Ryan Pulley set up our test drive quickly and ans Purchasing our new car was extremely pleasant and the paperwork was streamlined. Mike Collins and Ryan Pulley set up our test drive quickly and answered all of our questions regarding the new tech and safety features. It was a great, stress-free day! More

Excellent Job I receive quality service every time I go to the dealership. Michael Moore is excellent! He is courteous and explains everything in detail. He keeps m I receive quality service every time I go to the dealership. Michael Moore is excellent! He is courteous and explains everything in detail. He keeps me up to date on the status of my vehicle. More

Excellent Service I took my car in for a state inspection and I was on my way home in less than an hour. This dealership always takes great care of my car. I took my car in for a state inspection and I was on my way home in less than an hour. This dealership always takes great care of my car. More

AWESOME The customer service my family and I received from Trevor Worosher, Client Advisor and Frank P. Costa II, Sales Manager was exceptional!! The help me The customer service my family and I received from Trevor Worosher, Client Advisor and Frank P. Costa II, Sales Manager was exceptional!! The help me with my trade. We would definitely recommendation Mercedes-Benz of Midlothian to our family and friends. And we plan to purchase another vehicle in the near future. More

Great, Easy Experience! When we started our search for a new car, MB of Midlo was our second, and last stop. We knew if we chose a Mercedes, we would certainly buy from them When we started our search for a new car, MB of Midlo was our second, and last stop. We knew if we chose a Mercedes, we would certainly buy from them. Quick, easy and enjoyable! Thanks guys! More

Satisfied customer I have been satisfied from the purchase of my 2018 350 GLE.. Considerate, classy, professional customer service and a great product is a winning com I have been satisfied from the purchase of my 2018 350 GLE.. Considerate, classy, professional customer service and a great product is a winning combination! More

Best Experience with a Car Dealership - EVER! I found the car I was interested in online and got connected with Frank Costa. We reached agreement on the price and I then worked with Laurence Corn I found the car I was interested in online and got connected with Frank Costa. We reached agreement on the price and I then worked with Laurence Cornvalius to take delivery. From start to finish, it was the most pleasant experience I have ever had when purchasing an automobile. They answered every question, offered information I didn't even know I needed, handled adding the vehicle to my insurance, and overall provided outstanding customer service. I have told all of my friends in the DC area about this dealership and have encouraged them to make the 100 mile trip to MB of Midlothian if they plan to purchase a car; it was well worth the drive for me! Kudos to both Frank and Laurence! More