Mercedes-Benz of Midlothian

Superb service Mercedes of Midlothian has always taken great care of me (parts, service, and purchase) however Chris Moss is above their standard in my eyes. He’s re Mercedes of Midlothian has always taken great care of me (parts, service, and purchase) however Chris Moss is above their standard in my eyes. He’s respectful, responsive, and reliable. He makes me feel like I’m a family member and not just a customer. His interpersonal communication skills coupled with his concern for my concerns helped to make my decision-making informed and stressless. Helpful not pushy- love it! I am extremely happy with my two purchasing experiences with Chris and his team. THANKS More

B service I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner car. More

120,000 Milies Service Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confort Just great ! Honest people, fast and quality service at an affordable price; the follow up is outsanding and they alway looking for you to be confortable. Brian Parker at service department is always on top of everything Thank you Brian ! More

Brian handled everything Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I Brian Parker my service rep handled everything. My vehicle was towed there and site unseen Brian made me feel as if I had always been coming there. I live in Alexandria so I'm not local. The fact that he kept me informed and the way I was treated, I will be driving to Midlothian for my future service and that is saying something! More

Excellent Service, average pricing The primary reason I stay with your dealership is the quality of service we receive from Brian, our service representative. Though we were there for a The primary reason I stay with your dealership is the quality of service we receive from Brian, our service representative. Though we were there for a new car purchase, we felt real good about the service experience we would have after service. Additionally, Wayne provided great sales rep service, just as he did 3 years ago on my ML 350. Please note that the final pricing was not the best price offer I received, but was competitive. More

An Honest Review The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, The service station was clean, fast and organized well. The agent was knowledgeable and polite. I traveled over 300 miles to this dealer for service, and I would do it again. Truly :) More

Key Replacement I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, know I lost or misplaced a key to my car. After two months of looking I finally ordered a new one. This was a fast service call. Everyone was helpful, knowledgeable and very accomondating. More

Rude & Unprofessional Client advisor Chris Moss is extremely rude and unprofessional. Avoid dealing with him. Ended our conversation and very unwilling to work with clients Client advisor Chris Moss is extremely rude and unprofessional. Avoid dealing with him. Ended our conversation and very unwilling to work with clients. Worst experience I have ever had with any Mercedes Benz sales associate. More

Thank you Wayne, Thank you Ryan Salesperson, Wayne, was completely knowledgeable about the product and his guidance regarding colors, options and features, was invaluable. Ryan, sal Salesperson, Wayne, was completely knowledgeable about the product and his guidance regarding colors, options and features, was invaluable. Ryan, sales manager, offered a fair deal fair from the moment of our first interactions. The lease documents were confusing and Ryan was remarkable patient with me explaining some of the confusing wording (e.g. "rental" fee is really "cost of interest"). I think everyone feels vulnerable shopping in a car dealership, fearful that the dealings are underhanded in some way but these people were fair, honest, and quintessential professionals. They made sure my needs in an automobile were addressed and they cared about me as a person (as I did about them). You don't just buy a car here, you become part of a family. I would never buy a MB product anywhere else. More

Great experience. Our Salesman Michael was excellent Michael did an excellent job from the start to completion of the sale process. He kept us informed throughout the entire process and made sure we were Michael did an excellent job from the start to completion of the sale process. He kept us informed throughout the entire process and made sure we were satisfied. More