Mercedes-Benz of Midlothian

As expected Michael is great to work with and kept me informed every step. Expensive fix but in line with what was expected. Considering a new vehicle purchase at Michael is great to work with and kept me informed every step. Expensive fix but in line with what was expected. Considering a new vehicle purchase at this dealership. More

Excellent Customer Service I was apprehensive about purchasing a new car. Mr. Moss was knowledge about the cars by discussing the features of each of the models that I test drov I was apprehensive about purchasing a new car. Mr. Moss was knowledge about the cars by discussing the features of each of the models that I test drove. He followed up with me a few days later to recap. I was handed over to Mr. Johnson, who completed the financing. the entire process was seamless and free of stress. I would recommend these gentlemen and this dealership to my friends and family. More

Excellent sales associate, Chris Moss. I have purchase two Mercedes-Benz with one in the Hampton Roads area ant the second in Richmond. However, Midlothian Dealership raises the bar on my p I have purchase two Mercedes-Benz with one in the Hampton Roads area ant the second in Richmond. However, Midlothian Dealership raises the bar on my purchasing experience. I felt comfortable with the overall pricing and was treated with the up most the respect. I will be a returning customer. More

Excellent Service This Mercedes Dealership has the best service of any we have been to. Purchasing a vehicle from them Was not like the other dealers. They offered This Mercedes Dealership has the best service of any we have been to. Purchasing a vehicle from them Was not like the other dealers. They offered a good price without the sales pitch. The service is Great. Drop the car off, they drive you home, call when finished and pick you back up. Unbelievable! We have owned other brands. The Vehicle and dealership are outstanding. Would recommend them. More

You folks set the benchmark I cannot say enough about how pleased I was on my first visit to your dealership I found your facility is extremely clean all personnel friendly and I cannot say enough about how pleased I was on my first visit to your dealership I found your facility is extremely clean all personnel friendly and our service manager made all the difference in the world by keeping me abreast of the repairs on our Mercedes sprinter Michael Moore our service manager was really outstanding and was it pleasure to deal with I’ll look forward to my next visit More

Excellent customer service Wil Turner was excellent with his follow through and consistent excellent customer service. His knowledge of the vehicle he was selling was outstandin Wil Turner was excellent with his follow through and consistent excellent customer service. His knowledge of the vehicle he was selling was outstanding and impressive. More

Great service crew The service and folks make sure one is satisfied.I have never been disappointed.Brian and Shaun are some of the best in the business. The service and folks make sure one is satisfied.I have never been disappointed.Brian and Shaun are some of the best in the business. More

Exceptional service as always! Shaun is always very accommodating whenever I am there. Bill Cochran = best salesman ever! Overall great dealership. I would highly recommend them Shaun is always very accommodating whenever I am there. Bill Cochran = best salesman ever! Overall great dealership. I would highly recommend them to all of my friends More

Maintenance Had 10,000 mile service performed. Also sticker and had brake fluid drained and replaced. All work performed well. Dealer also recharged air condit Had 10,000 mile service performed. Also sticker and had brake fluid drained and replaced. All work performed well. Dealer also recharged air conditioner as they said it was low. Hoping this solves my air conditioner freeze up issue. Wont know till weather warms up. More

So personal and professional From the time I walked onto the lot, Kathleen helped me look and make decisions with absolutely no pressure. She asked the right questions. i was so i From the time I walked onto the lot, Kathleen helped me look and make decisions with absolutely no pressure. She asked the right questions. i was so impressed with her and the way she DIDN'T tell me what I should do. We love our S450 as well we should. Kathleen has called us to follow up and help my wife with further high tech training on the multitude of options. In hindsight, it has been the best automotive buying experience I have ever had. i have a dealership for life now! More