Mercedes-Benz of Midlothian

Knowledge of the sprinter Mercedes was late in coming in to the sprinter but this dealer has caught up with the knowledge and service that many other companies have had for yea Mercedes was late in coming in to the sprinter but this dealer has caught up with the knowledge and service that many other companies have had for years in the sprinter. More

Wish I could give more stars If I could give 100 stars for professionalism, attentiveness and patience I definitely would. I throughly enjoyed spending my Saturday at Mercedes-Ben If I could give 100 stars for professionalism, attentiveness and patience I definitely would. I throughly enjoyed spending my Saturday at Mercedes-Benz of Midlothian. The process was wonderful from start to end. Darin Johnson and Christopher Moss are truly gems! No question went unanswered. They went above and beyond to find *exactly* what I was looking for. I LOVE my new car! They are a huge asset to your company and I will definitely be back when it's time to buy a SUV! More

Excellent Quality from Sales to Service Very happy to have experienced the same high quality service with Joshua Garrett on my first required vehicle service as I did in the Sales Process wi Very happy to have experienced the same high quality service with Joshua Garrett on my first required vehicle service as I did in the Sales Process with Michael Collins. I have a dealership much closer to my house but choose to deal with Mercedes Benz of Midlithian. More

Exactly how it was advertised The staff is friendly and very helpful they made my experience worth the drive . I will definitely look for my next car at Mercedes Benz of Midlothia The staff is friendly and very helpful they made my experience worth the drive . I will definitely look for my next car at Mercedes Benz of Midlothian. The deal was everything that I wanted and couldn't be happier. Thank You More

Great Service for Our 2017 E Class First Service Due We were greeted by Joshua, our service assistant, and seated immediately. Then he reviewed the details of the A Service to be performed. He asked for We were greeted by Joshua, our service assistant, and seated immediately. Then he reviewed the details of the A Service to be performed. He asked for any special requests and we explained we would like the car serviced as quickly as possible, since we drove 2 hours to this dealership. He introduced us to a product consultant so that we could ask any questions about our 2017 E Sedan. Joshua then showed us several options for a waiting room. refreshments and snacks. He also offered the services of a shuttle driver to take us to a local restaurant for breakfast. As it turned out, Kathleen Pierson, a master certified sales consultant at the dealership offered us a loaner car. Within 2 hours, Joshua called and let us know our car was ready. He followed up by emailing the results of the service technician's inspection report. After we paid for the services rendered, Joshua walked us to our vehicle, which had been washed and vacuumed, as well as serviced. He made sure we understood the directions to get on the Interstate to head home. More

My Mercedes-Benz's Experience As soon as we walked into the showroom, Wil greeted us at the door. He saw the two cars that we were looking at and explained all the features on eac As soon as we walked into the showroom, Wil greeted us at the door. He saw the two cars that we were looking at and explained all the features on each of the cars. He gestured that we sit in the car together and answered all the questions that we had about both cars. I was worried about the payoff for my vehicle, but he had my car appraised and worked out a plan that worked for my budget. More

Excellent service. The service department and staff have helped me on several occasions and I appreciate their help over the years. Their expertise and vehicle knowledge The service department and staff have helped me on several occasions and I appreciate their help over the years. Their expertise and vehicle knowledge is impressive. More

Mercedes sales purchase The customer service ,the experience and the professionalism was outstanding. The people who work at the dealership are all friendly. I highly recomme The customer service ,the experience and the professionalism was outstanding. The people who work at the dealership are all friendly. I highly recommend this is the dealership to purchase a Mercedes. More

Service Visit Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about m Everything was efficient and on time. The service was wonderful and Brian is the best Service Adviser I have every had. Brian is knowledgeable about my vehicle and his recommendations are always on point. More

Good Service The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend The Team of Mercedes Richmond was very professional from the time I set up the appointment to the time I picked up my car. I will definitely recommend Mercedes Richmond. A very special thanks to Travis, Brian and Shaun. More