Mercedes-Benz of Midlothian

1st Mercedes Great experience! Wayne, Ryan Pulley, and the staff at the dealership were wonderful to work with to make a purchase. Darrin in Finance was a pleasur Great experience! Wayne, Ryan Pulley, and the staff at the dealership were wonderful to work with to make a purchase. Darrin in Finance was a pleasure to work with as well. More

Smooth experience The work was done in exceptional manner. The company brought me home and picked me up after work was completed. Attention was given to my concerns whi The work was done in exceptional manner. The company brought me home and picked me up after work was completed. Attention was given to my concerns which otherwise would have gone unattended. More

From sales to finance Mercedes Midlothian was superior!!!! I had the pleasure of working with a polite respectful salesperson, Wil. He was knowledgeable and extremely complimentary of his job! It was evident h I had the pleasure of working with a polite respectful salesperson, Wil. He was knowledgeable and extremely complimentary of his job! It was evident he enjoys what he does and it showed! I was also extremely impressed while working with the finance manager, Darin. Darin was expedient, honest, & true. He was prepared upon my arrival and was truly a professional in his line of work!!! Thank you for the superior customer service experience!!!! More

Great service The service rep was personable, courteous, professional, understood and showed concern for my problem, and ensured that all was accomplished to my sat The service rep was personable, courteous, professional, understood and showed concern for my problem, and ensured that all was accomplished to my satisfaction. The maintenance tech went to great lengths to ensure that the problem was completely resolved. Overall I was made to feel that I was a valued client and that my vehicle was in capable and caring hands. I strongly endorse this service department to anyone. More

replace front shocks and struts Limped my 2009 E550 4-matic into the dealership with a broken front shock absorber. Brian parker took care of me immediately, arranged for a loaner a Limped my 2009 E550 4-matic into the dealership with a broken front shock absorber. Brian parker took care of me immediately, arranged for a loaner and kept me informed of the repair status. It took a couple of days to get the parts and complete the repairs, but i had the loaner the whole time. the car came back fixed properly, cleaned and washed. Service at this dealership is excellent. First rate! More

Excellent and Team Participation Chris Moss, Frank and Darin gave us a great experience at Midlothian Mercedes. We bought a 2013 E Class with an affordable and fair payment thanks to Chris Moss, Frank and Darin gave us a great experience at Midlothian Mercedes. We bought a 2013 E Class with an affordable and fair payment thanks to these gentlemen working the numbers. Chris Moss always kept up with me via Telephone. He was awesome and very professional and courteous employee. I can't thank the team at Midlo Mercedes Enough. More

Great customer service Shaun Hagler provided best customer service. Great communication and status updates. Great example of what Mercedes customer service should be. Deserv Shaun Hagler provided best customer service. Great communication and status updates. Great example of what Mercedes customer service should be. Deserves to be in charge of service team. Thank you. More

Excellent Service I am always pleased with the service I receive. They are courteous, and very professional; they know what they are doing. I am pleased with the care a I am always pleased with the service I receive. They are courteous, and very professional; they know what they are doing. I am pleased with the care and attention my car gets. More

Excelent Wilder Hickman went over my car during the Tech Session on 10 June. His analysis was very thorough, complete and informative.. Wilder is an extreme Wilder Hickman went over my car during the Tech Session on 10 June. His analysis was very thorough, complete and informative.. Wilder is an extremely courteous young man who is a credit to your organization. Also need to acknowledge a previous action by your Parts Department (John Tamberrino and Wilder) regarding a pricing issue with the Classic Center. John and Wilder were erroneously charged $400 for a set of four (4) brackets from the Classic Center when the price should have been $100 - $100 for the package of 4; not $100 each. The error was discovered several months later and Wilder called to inform me McGeorge was issuing a check to me for the $300 overcharge. An action that speaks volumes of their integrity as I would never had known of the error had they not chosen to initiate the refund! More

Help for travelers We were on our way north from NC when our, "check engine" light came on. I called this dealership (we had bought a car there before) & they were wond We were on our way north from NC when our, "check engine" light came on. I called this dealership (we had bought a car there before) & they were wonderful! Thanks for helping us! More