Mercedes-Benz of Midlothian

I took my vehicle for a service Travis at Mercedes Benz midlothian was very helpful. I will be bringing my vehicle back again. They made my visit very convenient midlothian was very helpful. I will be bringing my vehicle back again. They made my visit very convenient More

Outstanding Customer Service I live in Maryland and was looking for the perfect car for a couple of months. After countless test drivers and conversations, I came across the vehi I live in Maryland and was looking for the perfect car for a couple of months. After countless test drivers and conversations, I came across the vehicle I was looking for online one morning. At first, I was a little concerned about buying a car sight unseen in person. However, Christopher Moss was outstanding. He was extremely responsive and walked me through a very seamless process from start to finish. In a little over a week I received my vehicle on my front door step..which is more than 3 hours away. The entire process exceeded my expectations from beginning to end. More

This dealership is THE BEST. Everyone is always so polite and professional. The showroom, lounge & other areas were very clean. I appreciated the coffee and other refreshments that were available. and professional. The showroom, lounge & other areas were very clean. I appreciated the coffee and other refreshments that were available. More

Courtesy state inspection Quick service, clean and spaced waiting room. Courtesy state inspection. Encountered service person was courteous. Answer my question quickly. Good Quick service, clean and spaced waiting room. Courtesy state inspection. Encountered service person was courteous. Answer my question quickly. Good service experience with this COVID19 pandemic, I felt safe while waiting. My anxiety relieved. More

Clean organized facility. Greeters directed me to a waiting area. Very pleasant service advisor checked me in smoothly and obtained the loaner car I had requested. I received a timely notification when waiting area. Very pleasant service advisor checked me in smoothly and obtained the loaner car I had requested. I received a timely notification when the service was done. More

Excellent service once again with Brian Parker Returning from a longer than usual absence my car would not start. Required MB roadside service which was handled quickly and professionally. Once I Returning from a longer than usual absence my car would not start. Required MB roadside service which was handled quickly and professionally. Once I drove to MB Midlothian, Brian Parker was waiting for me. I was on my way in no time. Thanks. More

I really enjoyed my experience with this dealership. They kept me updated on the status of my vehicle and provided details on all charges. Alan was professional and Doug was welcoming. kept me updated on the status of my vehicle and provided details on all charges. Alan was professional and Doug was welcoming. More

Great experience. So easy to work with Brent made this transaction so easy for me. He was thorough and timely with all of my requests. This was the easiest truck/Van purchase I have ever Brent made this transaction so easy for me. He was thorough and timely with all of my requests. This was the easiest truck/Van purchase I have ever made. I could not be more satisfied. More

Alan Mansfield took car of a battery problem and fixed it What impressed me most was Alan Mansfield. He listened, and kept me informed through the process of the work being done and the costs. I would like What impressed me most was Alan Mansfield. He listened, and kept me informed through the process of the work being done and the costs. I would like him to be my permanent go-to guy for future service issues. Top notch... I'd give him 5 stars. Thanks again Alan. More

Outstanding! I have been a customer of this dealership for many years. Outstanding customer service keeps me returning to this dealership. Travis Melton is my se I have been a customer of this dealership for many years. Outstanding customer service keeps me returning to this dealership. Travis Melton is my service rep and a great asset to this dealership. He is courteous, knowledgeable, and professional. I appreciated his progress updates as my services were being performed. I also appreciated him seeking me out concerning a question about my battery which ultimately lead me to replace my battery. I would rather know all is operating properly than taking a risk of having another issue arise when I least expect it. Thank you Travis for being a very professional and caring representative for Mercedes Benz of Midlothian. Best of all I know the work performed by so many individuals within the dealership are top notch and do quality work. I always know and feel my car is in tip top condition when I leave the dealership. I also love my car being washed and sparkling when I leave the dealership. Thank you to all the folks who make the experience a great one and are part of the team making a customer experience 5-stars! More