Mercedes-Benz of Midlothian

Scott was awesome and very helpful throughout my service exp It was very convenient for ne and done in timely fashion. I would surely recommend your service department in the future and will be sure to use you a It was very convenient for ne and done in timely fashion. I would surely recommend your service department in the future and will be sure to use you again when in the area. More

Went the ectra mile The service department was closing as I pulled in with a nail in my tire. I am sure they wanted out as this was a start to a long weekend. But they The service department was closing as I pulled in with a nail in my tire. I am sure they wanted out as this was a start to a long weekend. But they stayed and plugged my tire and got me going. They never tried to delay or make me feel like an inconvenience. Thanks to front and back of house in the service department! More

Service I always bring my vehicle in for service at this location. I always deal with Ryan because he is so pleasant to deal with. He also provides me a loan I always bring my vehicle in for service at this location. I always deal with Ryan because he is so pleasant to deal with. He also provides me a loaner of one of the newest vehicles which is also very exciting and awesome customer service. More

Excellent buying experience! I really enjoyed working with Brandon when I came in to look at a new vehicle. He was Very professional and easy to talk with, so was everyone else t I really enjoyed working with Brandon when I came in to look at a new vehicle. He was Very professional and easy to talk with, so was everyone else that I talked with or dealt with during this purchase. It was a nice experience overall. More

Excellent service Recently I had new garage door opener installed. Sheri came to my house and programmed the openers, picked up my car for service and returned it to m Recently I had new garage door opener installed. Sheri came to my house and programmed the openers, picked up my car for service and returned it to me as promised. I am a new Mercedes owner and I appreciate the personal service. More

Exceptional and professional service. I truly appreciated the talents of young Rashon and Brandon. I often referred to them as the "Dynamic Duo". I do feel that the relationship is the b I truly appreciated the talents of young Rashon and Brandon. I often referred to them as the "Dynamic Duo". I do feel that the relationship is the beginning of a wonderful experience. They are very knowledgeable of the vehicle and very helpful when I was trying to determine what is it that I needed to serve my needs. Everyone I encounter was very friendly and professional. I look forward to meeting others of the team. More

Pretty strong, could be better Our experience was very enjoyable, however when we had questions for the sales person, it felt like they thought they knew the answer, (and usually di Our experience was very enjoyable, however when we had questions for the sales person, it felt like they thought they knew the answer, (and usually did,) but wanted to be doubly sure on everything, so there was a lot of double checking regarding our vehicle and other models like it. The staff is clearly knowledgeable, but a little gun-shy of providing answers without double checking their notes. Obviously, we would prefer this to situation to one where we are provided wrong information. Overall, we enjoyed our time and would certainly recommend them to friends, clients, and associates. More

Great service team The service team is wonderful , they keep all four of my cars in great condition usually in and out in a day thanks to the team The service team is wonderful , they keep all four of my cars in great condition usually in and out in a day thanks to the team More

Finally a Mercedes Dealer actually fixed something I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who we found to be the Champion was Scott. He was great. He worked us in quickly knowing we had a family energency at home. He also stayed in close contact with the mechanic and provided periodic updates in what was found, how they would fix it and how long it would take. We were there for about 3 hours. We have only put about 175 miles on the RV since leaving but so far the check engine light hasn't come on. Again Scott was great! Thanks Laura and Dan Dorey More

First MB and it's AWESOME I love my MB. The saleswoman Kathleen was Excellent. She went over everything with us and spent a lot of time with us. Thank you for this Kathleen. I love my MB. The saleswoman Kathleen was Excellent. She went over everything with us and spent a lot of time with us. Thank you for this Kathleen. More