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Mercedes-Benz of Midlothian
Midlothian, VA
1,487 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,487 reviews
November 26, 2024
Service was off the Hook! ! Excellent!! I like the video from the technician showing what was done and the inspection of my vehicle, what a great way to be apart of the experi ! Excellent!! I like the video from the technician showing what was done and the inspection of my vehicle, what a great way to be apart of the experience. Whomever came up with this idea is serious about customer participation and service .. Mercedes for me is in a class of its own . I will never by any other brand .. you have a customer for life ! More
by doreg3
Verified CustomerEmployees Worked With
Cheyne Hoke
November 25, 2024
Bob provided excellent service. Scott takes of us every time. Scott is one of the best service advisor I meet in my life. Scott takes of us every time. Scott is one of the best service advisor I meet in my life. More
by VENKATVEN100
Employees Worked With
November 25, 2024
Credit card Charge is ridiculous and just rude. Car wasn’t even washed after an $1,100 service. Tru Video nice but unnecessary. Alan is always good but I will be shopping around to other MB serv Car wasn’t even washed after an $1,100 service. Tru Video nice but unnecessary. Alan is always good but I will be shopping around to other MB service centers. More
by MCKEESA13
Employees Worked With
November 24, 2024
I was in and out in under two hours. Super handy when you are in a time crunch to pick up grandkids. :) Super handy when you are in a time crunch to pick up grandkids. :) More
by LYNN26
Employees Worked With
November 24, 2024
Visit 1: Door seal reviewed & ordered. Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) Visit 2: After several weeks, I took the afternoon off for a 2pm appointment, waited an hour only to find out the dealership (where I purchased it) ordered the wrong part. wasted my afternoon. Still have to come back for Visit 3 to hopefully get it next time. More
by JCROARKIN
Employees Worked With
November 23, 2024
Every single person in this dealership is wonderful to work with - what a great experience every time! work with - what a great experience every time! More
by LEIGH.SCHREHER
November 22, 2024
Cheyne Hoke Service Advisor was great to work with. Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish! Work was done on a timely basis. Everyone is always very accommodating and friendly from start to finish! More
by debbenner831
Employees Worked With
Cheyne Hoke
November 22, 2024
When I scheduled the appointment the person who scheduled it said the BH service would cost a little over 500 dollars. It actually 1100 it said the BH service would cost a little over 500 dollars. It actually 1100 More
by GEIDE
Employees Worked With
