Mercedes-Benz of Midlothian

All involved were great ! Car runs and drives like new even with 120k on it. Car runs and drives like new even with 120k on it. More

So very disappointed in the service work. They charged $275 to diagnose issue. We had supplied information that the roof hydraulic was good. They then said it would be an extra cost to fix an They charged $275 to diagnose issue. We had supplied information that the roof hydraulic was good. They then said it would be an extra cost to fix and remove head liner. We have seen it done prior and takes only 15 minutes. No parts were needed only adjust ment to cables and latch. Cost $825 out the door! They washed my car and tore off the front license plate and two Mercedes emblems on the wheels. I discovered this after leaving dealership and had to return for the fix and get my plate back. All looked good but when I got home noticed that the panels in the trunk had not been put back on after checking the hydraulic fluid for the roof issue. Such sloppy work! I will not be returning to the location for service again. More

Very courteous and efficient, pleasant to speak with, and knowledgeable.providing information on next procedure that’s recommended for my vehicle. knowledgeable.providing information on next procedure that’s recommended for my vehicle. More

On Multiple occasion’s I have taken my vehicle here for service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed last week. After picking up my truck and getting home I noticed my fan was running Which it had never done before in the couple of years I’ve had the truck. I took the truck back on yesterday, August 25 for them to assess the situation with the fan and was constantly told that whatever they did with the recall did not cause my fan to come on and there’s nothing wrong with my truck However, every time I turn my truck off, my fan is running loud as if my car is still running and I feel like there is an issue and they just don’t want to take accountability for either the recall, causing this issue with the fan or when performing the recall Breaking something . This has been the trend with this dealership. I had the same issue with the previous vehicle that I ended up selling because I continuously had a burning smell coming from under my hood after taking it for a service at this dealership. More

All went well. I was satisfied with my service and getting car back at time I was as told. I was satisfied with my service and getting car back at time I was as told. More

Great customer service. The dealer was very knowledgeable about SUV. I would recommend family and friends to this dealership. The dealer was very knowledgeable about SUV. I would recommend family and friends to this dealership. More

Awesome service’I was scheduled at a different location and they happily accommodated me at Midlothian! Thanks again❤️ and they happily accommodated me at Midlothian! Thanks again❤️ More

They were helpful, they communicated through the whole process and they worked with me. They also were very honest with me. They didn’t just try to sell me anything, they sold me a vehicle that fit my nee process and they worked with me. They also were very honest with me. They didn’t just try to sell me anything, they sold me a vehicle that fit my needs. More

I am very happy with my car, the sashes staff and the customer service staff. However, my problem has not been resolved. customer service staff. However, my problem has not been resolved. More

Pricing increase was ridiculous. $282 for an oil change! It’s gone up ~$100! I will seek alternative service providers. $282 for an oil change! It’s gone up ~$100! I will seek alternative service providers. More