Mercedes-Benz of Midlothian

Every person we encountered was professional, friendly and helpful. We were very impressed with Rick in service. and helpful. We were very impressed with Rick in service. More

Professional prompt clean environment great attention to detail seems very sincere would recommend to friends detail seems very sincere would recommend to friends More

Scott was very efficient handling my check in and answering my questions. Was surprised that my car was not washed as it has been on every visit for the padt 4 years. answering my questions. Was surprised that my car was not washed as it has been on every visit for the padt 4 years. More

Always a good experience at MB Midlothian. Easy to arrange an appointment and set up with a loaner. Scott Lambert makes service visits a breeze and has the loaner waiting for me as soon as Easy to arrange an appointment and set up with a loaner. Scott Lambert makes service visits a breeze and has the loaner waiting for me as soon as I am done meeting with him in his office. More

All went smoothly. The only reason 4 star is the problem with the van is a design issue with repeated visits. Nothing to do with the dealership but with Mercedes The only reason 4 star is the problem with the van is a design issue with repeated visits. Nothing to do with the dealership but with Mercedes More

Alan Mansfield is the best. If it wasn’t for his kindness, I’m not certain that I would be in another Mercedes. If it wasn’t for his kindness, I’m not certain that I would be in another Mercedes. More

They provided good service, very timely and professional. They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given They did not wash my car & accidentally kept my key so I had to turn around & drive back in heavy traffic. Other than those things, I would’ve given them a five star rating. More

Service was quick and Alan was great at communicating. I had requested an alignment but he said they checked and I did not need one (this is a rare occurrence!). One less star because I asked for a state I had requested an alignment but he said they checked and I did not need one (this is a rare occurrence!). One less star because I asked for a state inspection when we were talking on the phone but it was not completed. Be advised there is an extra 3% fee to use a credit card. More

Service Advisor Rick communicated well and made sure my customer service experience was top notch. He told me exactly what to expect and he and the service department had my car in and out efficiently! customer service experience was top notch. He told me exactly what to expect and he and the service department had my car in and out efficiently! More

Service could’ve been better. Had to bring my vehicle in to get serviced. The loaner I received was dirty and only had just below half a tank of gas. Being that fuel and cleaning Had to bring my vehicle in to get serviced. The loaner I received was dirty and only had just below half a tank of gas. Being that fuel and cleaning the vehicles is on site this should be standard and should’ve been done prior to. When I picked up my vehicle I didn’t see any plastic inside which I thought typically is done to prevent any transferring of oils, dirt, mechanical residue, etc. and simply best practices More