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Mercedes-Benz of Midlothian
Midlothian, VA
870 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 870 reviews
April 30, 2024
Ron Harris was extremely easy to work with and very helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car. helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car. More
by richnet
Verified CustomerEmployees Worked With
Ron Harris
Helpful April 29, 2024
It is always a pleasure to deal with my service advisor/ Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him R Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him Ron Gaertner More
by wrghog
Employees Worked With
Sam
April 27, 2024
Mr Rick Nelson treated me as a person not just a customer he listened to my concerns and realized how important transportation is to me as u deal with health concerns he listened to my concerns and realized how important transportation is to me as u deal with health concerns More
by STERLINGPRAYS
Employees Worked With
Just Mr nelson
April 26, 2024
Professional, courteous responsive. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved. More
by RAYFARHI
Employees Worked With
Service
April 26, 2024
Staff is courteous and professional. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem. More
by LNHARRISJR
Employees Worked With
Rick Nelson - Service Advisor
April 25, 2024
Scott Lambert is a key reason that I use this dealership! ! Excellent customer service skills!! ! Excellent customer service skills!! More
by walter.hurt482
Employees Worked With
April 24, 2024
I had an appointment April 23, 2024. I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. A I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. At 5:30 Alan had not come to get me so I went to his office and there was no one there. People asked if the could help me several times while I was waiting and told them I was waiting on Alen. Now Alan came walking towards me. I said something like, “Hey I’ve been waiting on you “,he replied, “ I don’t know why. I am clocked out.” So I replied, “you are clocked out?” Can you help me get my keys and I will leave.” So he went to get my keys and Scott said he would help me. And he did. More
by JERRIEJENK
Employees Worked With
Alan and Scott
