Mercedes-Benz of Midlothian

Rude & Unprofessional Client advisor Chris Moss is extremely rude and unprofessional. Avoid dealing with him. Ended our conversation and very unwilling to work with clients Client advisor Chris Moss is extremely rude and unprofessional. Avoid dealing with him. Ended our conversation and very unwilling to work with clients. Worst experience I have ever had with any Mercedes Benz sales associate. More

Thank you Wayne, Thank you Ryan Salesperson, Wayne, was completely knowledgeable about the product and his guidance regarding colors, options and features, was invaluable. Ryan, sal Salesperson, Wayne, was completely knowledgeable about the product and his guidance regarding colors, options and features, was invaluable. Ryan, sales manager, offered a fair deal fair from the moment of our first interactions. The lease documents were confusing and Ryan was remarkable patient with me explaining some of the confusing wording (e.g. "rental" fee is really "cost of interest"). I think everyone feels vulnerable shopping in a car dealership, fearful that the dealings are underhanded in some way but these people were fair, honest, and quintessential professionals. They made sure my needs in an automobile were addressed and they cared about me as a person (as I did about them). You don't just buy a car here, you become part of a family. I would never buy a MB product anywhere else. More

Great experience. Our Salesman Michael was excellent Michael did an excellent job from the start to completion of the sale process. He kept us informed throughout the entire process and made sure we were Michael did an excellent job from the start to completion of the sale process. He kept us informed throughout the entire process and made sure we were satisfied. More

Amazing customer service All was easy, fast "and furious". As they say the do not sell everything they can, but just reliable cars, so they put their Mercedes Benz thingie on All was easy, fast "and furious". As they say the do not sell everything they can, but just reliable cars, so they put their Mercedes Benz thingie on cars. Still love my purchase, I will recommend everyone to consider them as reliable source More

Trevor was highly professional. Everyone at the Mercedes dealer was professional and answered all of my questions. What I liked best is Trevor's enthusiasm and low pressure sales. H Everyone at the Mercedes dealer was professional and answered all of my questions. What I liked best is Trevor's enthusiasm and low pressure sales. His follow up with excellent even answered by phone calls and text during his off hours. More

Satisfied with the service Chris was amazing and made the process easy. My husband and I walked away both vehicles we wanted. Thank you Chris and Mercedes for your great custome Chris was amazing and made the process easy. My husband and I walked away both vehicles we wanted. Thank you Chris and Mercedes for your great customer service. More

A positive experience This was the first time I had dealt with Mercedes-Benz of Midlothian and it was the most pleasant purchase experience I have ever had. Everyone I met This was the first time I had dealt with Mercedes-Benz of Midlothian and it was the most pleasant purchase experience I have ever had. Everyone I met was professional and pleasant and my sales consultant was exceptional. I would recommend this dealership. More

Excellent Customer Service Brian Parker always goes out of his way to find a problem and fix it. Always rave about the attention and personal service of entire staff. Brian Parker always goes out of his way to find a problem and fix it. Always rave about the attention and personal service of entire staff. More

very good customer service. Joshua was very helpful and understood my needs. Great people skills. I would recommend this location to my family and friends. I was greeted on my ar Joshua was very helpful and understood my needs. Great people skills. I would recommend this location to my family and friends. I was greeted on my arrival and Joshua had a big smile and was very friendly. More

Friendly and knowledgeable Everyone from making the appointment to the service were very friendly and knowledgeable. What really surprised me was they did my first inspection f Everyone from making the appointment to the service were very friendly and knowledgeable. What really surprised me was they did my first inspection for free and then washed my car. I will continue to have my car serviced with Mercedes-Benz of Midlothian. More