Mercedes-Benz of Midlothian

First Time Visiting Dealership Never having stepped foot into this dealership before, I can say it was a very nice first experience. We were referred to Wayne and he was nice to wor Never having stepped foot into this dealership before, I can say it was a very nice first experience. We were referred to Wayne and he was nice to work with. I really enjoyed completing the transaction with Darrin. Best time I have ever had working with a Finance Manager at a car dealer!!!! Very easy and no full-court press on up-selling. Have been a long time BMW owner and would love for MB-Midlo to be my local BMW dealer!!!! May have to switch marques in the future so I can keep buying from here. More

Great Wonderful service all the way around. Kathlene was a pleasure to work with and this is the second vehicle I have purchased that Mercedes of Midlothia Wonderful service all the way around. Kathlene was a pleasure to work with and this is the second vehicle I have purchased that Mercedes of Midlothian. More

Excellent Communication I sent a contact form in on Sunday night requesting to test drive a car Monday morning. Mike Collins reached out to me first thing and by 8:45 I was r I sent a contact form in on Sunday night requesting to test drive a car Monday morning. Mike Collins reached out to me first thing and by 8:45 I was rest driving the car I bought later that afternoon. More

Dealership is the best option I checked out Carmax and Carvana and also Midlothian Mercedes-Benz. The Certified Pre-owned program and the added unlimited warranty at Midlothian i I checked out Carmax and Carvana and also Midlothian Mercedes-Benz. The Certified Pre-owned program and the added unlimited warranty at Midlothian is a big plus. Will Turner at Midlothian worked with me while I secured financing and was very knowledgeable about the vehicle making it a great experience !!! More

Excellent and courteous service Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me Shawn H is a great service rep! He's been arranging my service for my 2012 C250 for the past few years. He's always prompt and follows up to keep me in the loop. Everyone at the dealership is always polite. More

Service Department Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go Customer service in the service department is timely and efficient and with a personal courtesy not found in service departments. Always willing to go above obligation to spoil the customer. Amazing in today's busy life. More

great staff & service Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Was greeted promptly & the staff is wonderful. There are several nice lounges if waiting & staff if very helpful & even offered snacks while I waited. Service is great. More

Mercedes Recall I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB se I was disappointed in the over interaction with MB on the recall of air bags for my wife's MB. i recieved notice about 3 months ago, so I go to MB service...............talk to service person inside ............. he told me this was just a notice of recall service ................." your vechicle has not been recalled and you will recieve a recall notice . So 2 months later get the recall notice. I call them versus wasting a vist. talk to woman................ she was polite............ she epplained options for service and said they would provide loaner car............. then she said need vin number so she could check on part ..........then she said she ordered part ................. then call back when part arrived and I then tried to schedule appointment . after date schedule she said loaner car not available until 3 weeks. so then i asked her How long will this take I DO NOT KNOW ! how can someone ask you to repair your car and not give an idea on how long it will take. so I go leave my call for service and it was done same day. i should say the last car a bought a few years ago involve me getting rid of my E320 wagon and i bought a lexus................... i had a recall with them in spring on the air bag the same as MB. Their process exceeded your process as far as the experience went. i have bought 13 meredes and love them ............. but ................. your competition is getting much better. the woman who gave me was keys and checked me out at the desk where you pay bills did an outstanding job of taking care of me More

Superb service Mercedes of Midlothian has always taken great care of me (parts, service, and purchase) however Chris Moss is above their standard in my eyes. He’s re Mercedes of Midlothian has always taken great care of me (parts, service, and purchase) however Chris Moss is above their standard in my eyes. He’s respectful, responsive, and reliable. He makes me feel like I’m a family member and not just a customer. His interpersonal communication skills coupled with his concern for my concerns helped to make my decision-making informed and stressless. Helpful not pushy- love it! I am extremely happy with my two purchasing experiences with Chris and his team. THANKS More

B service I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner I would have rated excellent but it took 2 weeks to get my service date and by that time my car had run over interval by 800 miles. Loved my loaner car. More