Mercedes-Benz of Midlothian

They’ve been phenomenal! Very knowledgeable and extremely helpful. Looking forward to my MB experience. Very knowledgeable and extremely helpful. Looking forward to my MB experience. More

Regina is wonderful to work with. Very prompt, knowledgeable and always so pleasant. Was helpful the other day filing our rebate for our new tires. Very prompt, knowledgeable and always so pleasant. Was helpful the other day filing our rebate for our new tires. More

This dealership has always given me good service. In the parts department , sales department as well as the service department. In the parts department , sales department as well as the service department. More

My car was towed quickly and service as soon on short notice and luckily nothing serious and car started and so far car is running good notice and luckily nothing serious and car started and so far car is running good More

I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in e to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner car, which she handled expertly - ensuring adequate gasoline for me to run a few errands during the service. I cannot say the same for your sales staff. The "man" who sold me the Mercedes-Benz SUV was chauvinistic and condescending. I included this in my review when I originally purchased the SUV. First, after I made the purchase - on which I'm confident he made a tidy commission - however, he never called me - not once. Second, I traded in a Volvo XC60, which had a dent on the front hood. He "assumed" it was my error in not knowing how to work my own garage door opener. How stupid and inappropriate. The "dent" was caused by a careless male driver who backed his truck into my Volvo and, unbeknownst to me, created the damage because he did not know how to drive a large vehicle. Additionally, he was decent enough to leave his name and number when he made the dent. My point is that when I trade in my current M-B SUV, I will be asking for a different salesperson. If I could rate this salesperson "zero," I would. When my vehicle needs servicing, I will ALWAYS ask for Ragina, who understands the meaning and value of customer service and focus. If I could rate her "ten," I would. Kind regards, Lisa Snyder, Chesterfield, Virginia More

Great folks at this dealership. Service has great service and personnel. From sales to service I am satisfied. Service has great service and personnel. From sales to service I am satisfied. More

Outstanding customer service - they set the pace for others to follow. Nicole was my service advisor and provided nothing short of outstanding service from start to finish!! others to follow. Nicole was my service advisor and provided nothing short of outstanding service from start to finish!! More

I would appreciate if Mercedes-Benz corporation would eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being i eliminate the service charge on Credit Card usage. This is an oxymoron for a luxury car dealership and Service to charge this fee. I resent being in-between the dealership and the credit card company feud. Please work this out with the credit card company and stop taking it out on your customers. More

Dylan, Will, and Jon were all very accommodating and professional, as should be expected from people to whom you’re giving money. But I also appreciated the assistance and attitudes of two people who he professional, as should be expected from people to whom you’re giving money. But I also appreciated the assistance and attitudes of two people who helped demo a car with my wife and I when Dylan wasn’t available. One was Isiah and the other odd a big fan of Legos (sorry I can’t remember his name). More

Alan was terrific the wait time was so amazing as a disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and disabled man with 2 dogs this made my life so much easier . Allan as very pleasant and personal and he explained to me what was done and needed and the different requirements between California and Virginia re car licensing and registration certifications which I was not aware of . The facility was clean with convenient for me a great experience overall . More