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Mercedes-Benz of Midlothian
Midlothian, VA
1,781 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,781 reviews
December 20, 2024
One little thing will prevent me from using your again. Call me if you care. Call me if you care. More
by WM.DEAN.LEE
Verified CustomerEmployees Worked With
December 19, 2024
Everything was smooth, easy and efficient. Every question was answered and all time lines were met. Every question was answered and all time lines were met. More
by SDAVIS0129
Employees Worked With
December 19, 2024
Sold the car right out from under me. Worked on a deal, sent all my personal info and then they sold it to someone else. Guess a buck is more important than service Worked on a deal, sent all my personal info and then they sold it to someone else. Guess a buck is more important than service More
by JTBACON
Employees Worked With
Brent Trimmer
December 18, 2024
Ragina kept me informed- pleased with the service, but sorry not to get the car wash. sorry not to get the car wash. More
by annwatson19
Employees Worked With
December 18, 2024
Service is good. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. Usually my car gets cleaned up but this time they either stopped doing it or skipped it. More
by BOBLEFFEW
Employees Worked With
December 18, 2024
Mercedes-Benz of Midlothian responds so quickly to issues with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. with my car. It is so easy to get in and my issue(s) resolved. I love the video provided of my car in the shop. More
by SARUM5KRT
December 18, 2024
My 24 month service was performed efficiently. The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. The The "free" car wash they offer was not available, nor has it usually been available in the ten years I have been having my cars serviced there. They said it was out of service due to "construction." I'll believe it when I see it, but this is not a deal breaker. It's the competence of their technicians which counts the most. More
by WINGRANT
Employees Worked With
Cheyne, Hoke
December 17, 2024
The work done on my vehicle was great, the customer service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I service was lacking. After 3 monthts at the shop & spending $3000 on repairs; the service representative delivered a filthy car back to me. When I complained, he stated that the car wash bay was down. I found this totally unacceptable & told him so. He finally got it washed somewhere. More
by CLAUDIAWJOHNSON
December 17, 2024
Ragina was great expensive as usual having the credit card fee added to the bill is not a good look for such a great brand card fee added to the bill is not a good look for such a great brand More
by TOMTOMSNEAD
Employees Worked With
December 16, 2024
Scott is great to work with. Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service a Explained everything that I needed and helped me with the different options. Video was great of what the issue was. Thanks Scott, great service as usual. More
by Sarah
Employees Worked With
