Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Midlothian
Midlothian, VA
1,629 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,629 reviews
September 15, 2024
I was worried with the takeover of Mercedes-Benz of Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Mi Midlothian. However, I had no need to worry. The customer service I experienced was remarkably better than the last few visits to Mercedes-Benz of Midlothian. I really enjoyed working with Ragina. She meet me immediately, dealt with my issues quickly and anticipated every question I would ask. I was in and out, and felt good about the whole interaction. It was a great interaction and I will be telling others about it. More
by NCT852
Verified CustomerEmployees Worked With
September 14, 2024
Once you’re in the queue, they do pretty good. They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took t They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took two weeks. More
by HEDRICKDR1
September 13, 2024
Extremely happy with the service I received. They surprised me by getting it done early! They surprised me by getting it done early! More
by joelglasgow
September 13, 2024
Everyone is very friendly at this dealership. The service folks were all upfront and honest. I will definitely use them again for my dealership needs. The service folks were all upfront and honest. I will definitely use them again for my dealership needs. More
by JIMSHORNE
September 13, 2024
Always a great experience! On this most recent visit they went above and beyond!! Very professional and very considerate!!. On this most recent visit they went above and beyond!! Very professional and very considerate!!. More
by CAPTDAN15
September 12, 2024
Service was great. Little disappointed it was a recall reapair and the parts had not been ordered when I took car in. Little disappointed it was a recall reapair and the parts had not been ordered when I took car in. More
by Bntense
Employees Worked With
September 11, 2024
Ragina was very eager to help my problem. She got me in and out of service in record time. I cannot say enough great things about Wayne, my saleman. Keep up the good work Midlothian! She got me in and out of service in record time. I cannot say enough great things about Wayne, my saleman. Keep up the good work Midlothian! More
by ANDERSONTAMARA
Employees Worked With
September 11, 2024
Mercedes customer service has gone down a lot the last few years; for the worst. few years; for the worst. More
by laney4realestate
Employees Worked With
