Mercedes-Benz of Midlothian

I really want a great experience. I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instru I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instructions for AH DROP: fill out envelope , place key inside, drop in slot. No envelope. Seems basic. More

Ragina we very responsive and attentive to my requests for service. She took extra steps to ensure my problem was resolved quickly. for service. She took extra steps to ensure my problem was resolved quickly. More

I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemin service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a service appointment for 9am and should have been served then. More

Excellent customer service very clean waiting area and no long waiting for my vehicle to be inspected long waiting for my vehicle to be inspected More

We just took a ride to look at the New Mercedes E class and left with an amazing E350. There was no pressure, sales, finance were all easy to work with and we got a fair price. Staff is friendly and very and left with an amazing E350. There was no pressure, sales, finance were all easy to work with and we got a fair price. Staff is friendly and very knowledgable about their cars. I'd highly recommend them. More

The team there made us feel like a valued customer and not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding! not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding! More

First, Scott the service rep was great, 5-stars. This is the sixth or seventh time I've had my C43 serviced here. Since when is an A Service over $500? It's $399 at the other MB dealerships in th This is the sixth or seventh time I've had my C43 serviced here. Since when is an A Service over $500? It's $399 at the other MB dealerships in the area, which is still high, but you know, Mercedes. Now I feel like a jerk having paid $600+ (after a 10% discount coupon) for a glorified oil change. Don't they understand that this makes it close to a 0% probability I buy my new car from them? Buyer beware, get pricing up-front, even for a standard service. More

Regina went above and beyond to make sure that everything went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a gr went smoothly. In the past, I have not cared for the dismissive treatment from the service department, but Regina was absolutely amazing. She is a great asset to have on your team! More

Quick efficient service! Alan was on top of the work and got it done quickly. Alan was on top of the work and got it done quickly. More

It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and a before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to our bill since we used a credit card. We could have just as easily written a check had we known in advance. It appears we were charged for a state inspection. When we bought our cars, state inspections were to be at no charge. When did this change? The theme of this feedback is communications. And communications are not up to par. The repairs on the other hand were fine. No complaints with mechanics. They're knowledgeable and trustworthy, and they raised your score to a 3. Not sure who did the work, so all get 5 stars. More