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Mercedes-Benz of Midlothian
Midlothian, VA
1,578 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,578 reviews
July 31, 2024
Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card. Had to wait 15 minutes. Charged 3% for using credit card. More
by pngerbino
Verified Customer
July 30, 2024
Brent is great. Very helpful. Finds answers to everything. Everyone there is very friendly and helpful. They are excellent models for Mercedes good name. Very helpful. Finds answers to everything. Everyone there is very friendly and helpful. They are excellent models for Mercedes good name. More
by aleestahl
July 29, 2024
Excellent service provided all around . From sales to financing . Communication throughout the entire process from all involved . From sales to financing . Communication throughout the entire process from all involved . More
by sclater.james
July 28, 2024
Always a pleasure dealing with the sales and service team! Listened to what I wanted in terms of car and price and found the perfect vehicle! team! Listened to what I wanted in terms of car and price and found the perfect vehicle! More
by SHELLEYWL
Employees Worked With
July 28, 2024
Alan explained the issue I was having with my car in a way I understood completely and helped me make the best decision for the repair way I understood completely and helped me make the best decision for the repair More
by forpmc
July 26, 2024
Dylan is a terrific salesperson. He knows the product well and takes the time to understand his customer’s desires and needs so he can best match the right car to the customer. Jon B He knows the product well and takes the time to understand his customer’s desires and needs so he can best match the right car to the customer. Jon Barker also does a nice job. More
by nvalentine0
July 25, 2024
This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely helpful in helping me achieve resolution. More
by npchell
July 24, 2024
Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Senior Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!! More
by Burlock131
