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Mercedes-Benz of Midlothian
Midlothian, VA
1,636 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,636 reviews
August 30, 2024
Chris and Ben were outstanding to work with. I had a very positive experience and am very appreciative! The were very attentive and answered all of my questions very quickly. The made the proc I had a very positive experience and am very appreciative! The were very attentive and answered all of my questions very quickly. The made the process easy! More
by Jennifer.Mulligan
Verified CustomerEmployees Worked With
Ben Taliaferro, Ryan Pulley
August 29, 2024
Everything was good and Steve was outstanding. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in. More
by l.122henderson
Employees Worked With
August 29, 2024
Didn't fix all my problems. Left message but haven't heard back about my problem Left message but haven't heard back about my problem More
by eddie.burleson
Employees Worked With
August 28, 2024
The team got the job done fast. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired. More
by plembo
Employees Worked With
August 28, 2024
Car taken in quickly at appointment time. I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properl I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properly completed and vehicle was clean and ready to go at pick up time. More
by AdvEngrllc
Employees Worked With
August 27, 2024
Excellent customer service from check in to check out. Outstanding! Thank you Mercedes of Midlothian. Outstanding! Thank you Mercedes of Midlothian. More
by carolynyme
Employees Worked With
August 27, 2024
My service went well. Mr.Lambert have done a really good job helping with my car. I appreciate the good deeds. Mr.Lambert have done a really good job helping with my car. I appreciate the good deeds. More
by ANNAB1110
Employees Worked With
August 27, 2024
The service is remarkable at Midlothian. Glad to meet Ragina after years with Travis. Looking forward to new experiences. Glad to meet Ragina after years with Travis. Looking forward to new experiences. More
by NBIRCHETTE
Employees Worked With
August 27, 2024
Reggie bought his “A” game. He was personable, well informed and pleasant to work with. The whole team was accommodating and professional. He was personable, well informed and pleasant to work with. The whole team was accommodating and professional. More
by g22town
August 27, 2024
Excellent service! Everything done in a timely matter, Great customer service from whole auto servicing team!! Thank you again Everything done in a timely matter, Great customer service from whole auto servicing team!! Thank you again More
by dlisa5702
Employees Worked With
