Mercedes-Benz of Midlothian

I was very disappointed in the follow up with the service department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off, for over 24 hours, when I finally had to call a couple of times. No follow up on a message left with my technician the same day I picked up my car. More

Tarek was great very impersonable, kind and made me feel like I was more than a person he was just selling a car to. He certainly made me feel comfortable with making the purchase. like I was more than a person he was just selling a car to. He certainly made me feel comfortable with making the purchase. More

Took vehicle in for scheduled service. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Service associate was very attentive. More

Coupons not honored - costs high for work performed. The final insult was charging to use a credit card. I will not be returning for maintenance work. The final insult was charging to use a credit card. I will not be returning for maintenance work. More

Dylan was very knowledgeable about the vehicles and helped guide us through the journey. He also listened to what we were saying and willing to actively engage. helped guide us through the journey. He also listened to what we were saying and willing to actively engage. More

Everything was taken care of and my vehicle was clean and ready. The service rep was very courteous and made it very comfortable for me by offering coffee and other refreshments. The was done right and he e ready. The service rep was very courteous and made it very comfortable for me by offering coffee and other refreshments. The was done right and he even gave me a coupon discount. Service well done. More

Ron was nice to work with and I appreciated the drop off of the car. Was a long day for him. What was disappointing was the plated protection which was automatically added as non optional. I believe this is of the car. Was a long day for him. What was disappointing was the plated protection which was automatically added as non optional. I believe this is deceiving to the customer and a gouging technique. This should be optional only. This was an added $1300 which is listed into the value of the car. This increased the taxes on the vehicle as well as the person property tax of Virginia. Not a nice way to handle customers. More

Very good service and smooth transaction. And very knowledgeable staff. Would love to do business again. And very knowledgeable staff. Would love to do business again. More

Always professional and friendly service completed on the scheduled service. The service team and Techs strive for perfection on every appointment. scheduled service. The service team and Techs strive for perfection on every appointment. More

Ron Harris was extremely easy to work with and very helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car. helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car. More