Mercedes-Benz of Midlothian

Ragina is intentive to my concerns and detail oriented. She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential work completed in a timely manner and within my budget. Service reception desk seemed to be uncertain and disorganized about my car reservation for matinenance, when Ragina had invited me to leave my car prior to 12 noon to begin the service. More

Customer service is great. Sales team (Wayne and Chris) very courteous and knowledgeable. Pleasant experience. Sales team (Wayne and Chris) very courteous and knowledgeable. Pleasant experience. More

I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlot dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair. Their communication was outstanding, and they made sure I was taken care of with excellence. They made a difficult situation an opportunity to demonstrate a superior customer service experience, and I am so grateful for their hard work and professionalism! Both Alan Mansfield, my service advisor, and Wilder Hickman, the service manager, treated me with respect and went the extra mile to help me. More

The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way More

Service Associates are knowledgeable, personable, and efficient. Both Regina and Scott are great. Booking an appointment was good - courteous agents. efficient. Both Regina and Scott are great. Booking an appointment was good - courteous agents. More

We bought or car stress free and or sale representative was great highly experienced great customer service was great highly experienced great customer service More

Frank was exceptional. He identified my needs and met all of my requirements and concerns He identified my needs and met all of my requirements and concerns More

Ken was very professional and courteous he kept me informed every step of the way. informed every step of the way. More

I cannot say enough great things about Frank Costa! He helped me when my lease was up with my car and he worked out a fantastic deal for me to buy my car instead of lease again. I appreciate all of his He helped me when my lease was up with my car and he worked out a fantastic deal for me to buy my car instead of lease again. I appreciate all of his hard work and dedication and if you need any help at Mercedes Midlothian, Frank is your guy! More

Wonderful experience. Dylan was very knowledgeable about the car we purchased and very helpful. He walked us through everything. Dylan was very knowledgeable about the car we purchased and very helpful. He walked us through everything. More