Mercedes-Benz of Midlothian

Service Manager Wilder made things right with a mistake. Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make cust Also, I resent having to pay 3% service charge for using a credit card. This is a luxury car dealership and this is below your dignity to make customers pay this charge as this is your problem or war between corporations (Mercedes and Credit Card Services). You need to work this out and stop making us (the customers) pay for your war. This may keep me from coming back to Mercedes for service. I use credit card for the security and do not use my debit card as it is more easily frauded. More

It was a true pleasure to deal with Rick Nelson was exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking exceptional. He was very helpful, courteous, and knowledgeable. Being a mechanic myself i am very sensitive to dealer service departments speaking at me and not listening to me. Speaking with someone that doesn't talk to you like you are an idiot about cars was very refreshing. He took the time to hear the problem and make an accurate assessment for the technician to go on. Even though you were too busy to get to my vehicle this time, i feel the technician would have been able to help me given the description Rick wrote up. I will bring the vehicle back when your service dept is not so busy, cant afford to not have my vehicle. More

Exceptional customer service! Travis has been a very professional, responsive, and informative service advisor for over 4 years. Travis has been a very professional, responsive, and informative service advisor for over 4 years. More

The initial contact was friendly. The sales person has provided info in timely manner and no pressure was given to buy the vehicle. The negotiation was friendly and straightforward. I The sales person has provided info in timely manner and no pressure was given to buy the vehicle. The negotiation was friendly and straightforward. I am very much happy with the experience. Thank you all involved with the transaction. More

I enjoyed my time in the dealership! Theresa was very accommodating and personable. I enjoyed her company Theresa was very accommodating and personable. I enjoyed her company More

Top notched service, I really was impressed with the expedient service of the person who handled my emergency. expedient service of the person who handled my emergency. More

Thanks for the service. Happy Holidays to the Mercedes Benz team at the Midlothian location Happy Holidays to the Mercedes Benz team at the Midlothian location More

Great buying experience! Frank Costa was super helpful and very knowledgeable! I am super happy w/the purchase and my CPO! Frank Costa was super helpful and very knowledgeable! I am super happy w/the purchase and my CPO! More

Scott was excellent and very thorough with my visit explaining the costs of the car repairs needed. explaining the costs of the car repairs needed. More

My service advisor, Allan was prompt and communicated my service needs and was polite and courteous as always. service needs and was polite and courteous as always. More