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Mercedes-Benz of Midlothian

Midlothian, VA

Overview
Employees
Reviews
Vehicles
4.6
1,573 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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12200 Midlothian Tpke

Midlothian, VA

23113

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Showing 1,573 reviews

March 31, 2024

Brent was so patient! I was back and forth for a little bit. I never felt pressured He answered all my questions. Jenna in finance was amazing as well. Very quick and More

by MCLANE3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Trimmer. Jenna. Will Turner, Ryan Pulley
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March 30, 2024

Pleasant,straight forward and to the point of getting the job done right! Customer service, first! Great job team and thank you! More

by WELEASEBYTEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Moss, Ryan Pulley
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March 30, 2024

I don’t expect to pay CC fees for using CC to pay for my car services. If think it’s very petty of MB. More

by HEROHARONIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert- Excellent service
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March 30, 2024

The Service Department was speedy and efficient in taking care of my State Inspection. I had a family medical issue I had to address therefore I needed my service completed as soon as possible. It was ready More

by franki60
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Melton- Service Advisor
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March 29, 2024

Was very disappointed in the $1,132 surprise Perma Plate charge that was never clearly explained. More

by deshort13
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Wayne(Sales) and Finance
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March 28, 2024

Alan Mansfield, service department is the best service advisor I have dealt with in Midlothian. Knowledgeable, patient, kind. Miss Mr.Ron West, g m More

by Judy Burns
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield Jr
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March 27, 2024

The service is always punctual with great communication! Scott Lambert is very helpful and explains everything thoroughly. More

by Capital Home Vet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
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March 25, 2024

I think the service department representative Rick I was very knowledgeable and explained what services the vehicle was going to need. He kelp me informed and texted me on updates. No problems and would hig More

by MAWANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Kirk
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March 25, 2024

Professional and courteous service. Communication was prompt and consistent throughout the entire repair. Very easy to work with. More

by JWBARKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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March 24, 2024

The salesman was very knowledgeable. Overall he ensured that we were informed about the status of our order throughout the process. More

by MCALVIN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank
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