Mercedes-Benz of Midlothian

Professional and courteous service. Communication was prompt and consistent throughout the entire repair. Very easy to work with. Communication was prompt and consistent throughout the entire repair. Very easy to work with. More

I think the service department representative Rick I was very knowledgeable and explained what services the vehicle was going to need. He kelp me informed and texted me on updates. No problems and would hig very knowledgeable and explained what services the vehicle was going to need. He kelp me informed and texted me on updates. No problems and would highly recommend Rick to all. More

The salesman was very knowledgeable. Overall he ensured that we were informed about the status of our order throughout the process. Overall he ensured that we were informed about the status of our order throughout the process. More

Mercedes Benz of Midlothian was personable, accommodating and very professional. I would highly recommend them! and very professional. I would highly recommend them! More

Lucas made the entire experience a pleasure. He is extremely knowledgeable and worked patiently with us to find the right vehicle. This was the best experience we have had buying a new car. He is extremely knowledgeable and worked patiently with us to find the right vehicle. This was the best experience we have had buying a new car. More

Lucas contacted me when I was looking on the dealerships website for a replacement vehicle for my wife. This is the second vehicle I have purchased within the last six months. website for a replacement vehicle for my wife. This is the second vehicle I have purchased within the last six months. More

Scott was very helpful and informative. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful. Miguel went out of his way to help us in several ways, They were able to get the car back to us ahead of schedule which was quite helpful. More

All were welcoming and friendly. We love Sam! He is thorough with details and answered all questions we had...and its all done with charm and he has such a great personality. A gre We love Sam! He is thorough with details and answered all questions we had...and its all done with charm and he has such a great personality. A great experience! More

Excellent work done by Scott Bruington. Was very easy process and will definitely leverage their services again Was very easy process and will definitely leverage their services again More

Service was professional and timely. The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and init The only take away was not knowing where my car was in the process. Some other dealers have the service tech send a video of the walk around and initial review of the work needing to be done. Seeing what the technician sees and the recommendations are a great incentive in building trust related to required or needed repairs. Also texting during the steps of repair so that if I’m waiting or needing to get back to the dealership if I’ve left to do other things during the repair would help. Finally, text to pay. Sending a link for repairs with the invoice amount and approve via the card on file would be a nice added feature to cut down time at the dealership. As an added feature? Better snacks and contrails in the waiting area… but that’s me being spoiled by my previous dealership. More