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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.8
909 Reviews

909 Reviews of Mercedes-Benz of Sudbury - Service Center

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September 30, 2025

Always great experience. Daniel assisted me today on service appointment - easy drop off & service done on time as requested. Continue to be very happy at herb chambers merce More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Mercedes-Benz of Sudbury responded

Jane, thank you for choosing Mercedes-Benz of Sudbury and for sharing your experience with Daniel and the team. We truly appreciate your support and look forward to your next visit! Safe travels!

September 29, 2025

Dan Kristoff (service) is a professional and helpful. Feel very lucky to have worked with him and his team at Mercedes of Sudbury! More

by greektownmarket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
Sep 29, 2025 -

Mercedes-Benz of Sudbury responded

We're grateful for your business and feedback about Dan and his team! Thank you from all of us at Mercedes-Benz of Sudbury.

September 29, 2025

I have my car serviced one a year. Service with Brain at Sudbury was excellent. More

by TS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for the five-star rating! The team looks forward to working with you again! – Mercedes-Benz of Sudbury

September 27, 2025

Manny was incredibly helpful and patient in explaining my cars service needs. He was also available and happy to help with additional questions and provided sound advice. More

by SFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for the amazing feedback! We are so glad Manny could assist you with all your vehicle's needs. From all of us at Mercedes-Benz of Sudbury, have a great day!

September 25, 2025

I always have an amazing experience with the service team at Mercedes Benz of Sudbury. They work as a family giving you the most satisfying experience, starting with the service advisor team. Brian Breidegam More

by TE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Bisael, Helton (Loaner Team); Lisa (Cashier)
Sep 25, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for your excellent review, TE! We're thrilled to hear you always have a great experience with Brian, Bisael, Nick, Helton, and Lisa. We appreciate your recommendation and look forward to serving you again at Mercedes-Benz of Sudbury!

September 25, 2025

Hugely helpful on a stressful weekend dealing with a car issue, called and reached Manny who must’ve spent 40 minutes on the phone with me and sorted everything out. More

by rlhurley
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Mercedes-Benz of Sudbury responded

We are pleased to hear Manny was such a help in getting your situation sorted out. Thank you for choosing Mercedes-Benz of Sudbury. See you next time!

September 22, 2025

I had an amazing experience with this dealership. I would suggest anybody going to Mercedes-Benz of Sudbury in the service department. Dan Kristoff was an excellent service rep. The process from when More

by Djl11rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
Sep 22, 2025 -

Mercedes-Benz of Sudbury responded

It's fantastic to hear that Dan and our team made your experience so smooth and enjoyable. We truly appreciate your recommendation and look forward to serving you again at Mercedes-Benz of Sudbury! Safe travels!

September 19, 2025

Excellent service department . Everyone was polite , and explained all service recommendations well. I was able to use a service coupon . More

by Amy Gerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel - service desk
Sep 22, 2025 -

Mercedes-Benz of Sudbury responded

Hi Amy, thank you for sharing your feedback about our polite and thorough team! We appreciate your business and hope to see you again at Mercedes-Benz of Sudbury. Safe travels!

September 18, 2025

Manny was so helpful with the servicing and with the loaner car. It was much appreciated! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Mercedes-Benz of Sudbury responded

Hi Dave, we’re glad Manny was able to help with your service and loaner car at Mercedes-Benz of Sudbury! We look forward to serving you again! Safe travels!

September 18, 2025

Great service department. I have a sprinter van and they know the vehicle inside and out. More

by Robert.delena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Mercedes-Benz of Sudbury responded

Robert, we're delighted we could deliver an excellent experience! - Mercedes-Benz of Sudbury Team

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