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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
887 Reviews

887 Reviews of Mercedes-Benz of Sudbury - Service Center

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August 19, 2025

Brand new facility, competent and friendly staff, big parts inventory (i.e. no waiting) and fair prices). More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

Manny is a great service advisor! He's helped me many times with my sprinter van! More

by Dawncannistraro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Mercedes-Benz of Sudbury responded

We’re glad we could go that extra mile for you! Thank you for choosing us! - Mercedes-Benz of Sudbury

August 14, 2025

Great experience. Manny is thoughtful, engaging, helpful and a great communicator. Looking forward to working with him again More

by bhweiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for choosing Mercedes-Benz of Sudbury and praising Manny’s hard work! We look forward to seeing you again in the future!

August 09, 2025

Great service. They are very attentive and answer your questions in a easy way to understand. More

by Maryarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mercedes-Benz of Sudbury responded

Maryarcia, Thank you for the glowing review! We appreciate your support! - Mercedes-Benz of Sudbury

August 08, 2025

I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te More

by sfkobrick
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mercedes-Benz of Sudbury responded

We're thrilled to hear about your positive experiences with Jonny Plam and Howard Rosenberg at Mercedes-Benz of Sudbury. Thank you for your business and for taking the time to share your feedback! Safe travels!

August 07, 2025

Jonny was very knowledgeable and helpful, I would use him again to learn more about my Mercedes if the need arises. More

by chemmanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Mercedes-Benz of Sudbury responded

We’re so grateful for your business and your fantastic review! It was a pleasure to assist you here at Mercedes-Benz of Sudbury. Jonny & the team hope to see you again down the road. Take care!

August 04, 2025

Joshua was great. He was very profesional and knowledgeable. I didn’t make a reservation for a loaner but Joshua was very accommodating, got me a loaner on the spot wh More

by Ricardo X Abeiga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dynae Danakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Gardner
Aug 04, 2025 -

Mercedes-Benz of Sudbury responded

Ricardo, we're glad Joshua provided such helpful and accommodating service for you at Mercedes-Benz of Sudbury. Your feedback means a lot to us! Safe travels!

August 04, 2025

The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Bosse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Mercedes-Benz of Sudbury responded

Jim, we are so grateful for your 5-star review! Thank you for choosing Mercedes-Benz of Sudbury and for sharing your experience with our Service Department. See you next time!

August 02, 2025

They took care of me from the moment I arrived. Credit the good repair of my cars to them. No hesitation to have them take care of the cars More

by Satisfied customer 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for sharing this thoughtful feedback regarding your experience with the Mercedes-Benz of Sudbury team. We are grateful for your confidence in us!

August 02, 2025

Easy to deal with. Seamless experience. They were extremely thorough This site is miscounting words. More

by doughodes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Mercedes-Benz of Sudbury responded

We strive for an easy and seamless experience for our customers, and it makes our day to hear we delivered just that. From all of us at Mercedes-Benz of Sudbury, thank you for choosing us! See you next time.

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