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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
877 Reviews

877 Reviews of Mercedes-Benz of Sudbury - Service Center

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July 29, 2025

Customer service always excellent, they’re very helpful and supportive to finding the solution for your car service. More

by Wilfrid Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

The Service department is top notch! Manny was awesome, and what a great experience, never treated like this at Tesla :) More

by kevinray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Mercedes-Benz of Sudbury responded

Hi Kevin, hearing that you've had such a positive experience with Manny and our team at Mercedes-Benz of Sudbury is music to our ears. We're glad to have you in the family. Safe travels ahead!

July 24, 2025

I took my Mercedes -Benz C 350 in for a regular preventative service at the Sudbury dealership. My service advisor Brian Breidegam was very professional answering all my questions. My car was done More

by amypantelias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for your kind words, Amy! We're thrilled to hear Brian provided you with such a smooth, professional experience. We truly appreciate your recommendation and we hope to see you again at Mercedes-Benz of Sudbury!

July 20, 2025

I was very pleased with the service that I received . My car had a tire issue and it was taken care of in a timely fashion More

by Linda3535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Mercedes-Benz of Sudbury responded

Thank you for trusting us with your vehicle, Linda! We are happy to hear that we delivered efficient service and got you back on the road safely. We appreciate your business and hope to see you again at Mercedes-Benz of Sudbury!

May 27, 2025

Mr. Pham did his job extremely well. He taught me so many potential uses of Mercedes and phone technology. He went through my questions with detail and patience. I was glad that he was the person who helped More

by Nina
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Mercedes-Benz of Sudbury responded

Hi Nina! We're delighted to hear that Mr. Pham provided such detailed and patient assistance at Mercedes-Benz of Sudbury! Thank you for sharing your positive experience with us. Enjoy exploring all the features of your vehicle!

March 15, 2025

Jonny was very helpful and knowledgeable. He was very efficient and answered all my questions. The drive was worth it. Highly recommend! More

by addiemullahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Mercedes-Benz of Sudbury responded

We're delighted to hear that Jonny provided such helpful and knowledgeable service at Mercedes-Benz of Sudbury. Thank you for making the drive and recommending us!

March 08, 2025

Very helpful, informative & accommodating! A great person to connect with to better u destined your vehicle. More

by hilarybentmullings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Mercedes-Benz of Sudbury responded

Hilary, we're delighted to hear that you found our team at Mercedes-Benz of Sudbury helpful and informative! Thank you for sharing your experience, and we're here if you need anything else in the future!

March 07, 2025

Made the appointment quickly - friendly service. Hpu tonwork with him again. Highly recommend his services. More

by Gmgndjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Mercedes-Benz of Sudbury responded

We're delighted to hear you had a positive experience with our team at Mercedes-Benz of Sudbury! Thank you for recommending us, and we look forward to assisting you again in the future.

January 27, 2025

It’s very good person always help me thank you, Jonny. Have a great day 😊😊👍👍 More

by qqxiazhong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Mercedes-Benz of Sudbury responded

Hi Xia! Thank you for leaving us this five-star review and kind words about Jonny from our sales team at Mercedes-Benz of Sudbury! We'll see you next time!

November 18, 2024

Jonny was extremely helpful and patient to help me resolve a media issue over the phone. More

by Martha
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonny Pham
Nov 19, 2024 -

Mercedes-Benz of Sudbury responded

Martha, Thank you for coming to Mercedes-Benz of Sudbury! We look forward to serving you again!

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