Mercedes-Benz of Natick - Service Center

The Service Associates at Mercedes Benz of Natick -- especially Dustin O'Brien -- go above and beyond for their customers. We have purchased 3 cars from this dealership, primarily because we are so ple especially Dustin O'Brien -- go above and beyond for their customers. We have purchased 3 cars from this dealership, primarily because we are so pleased with their Service Department. When friends have been looking to purchase cars, I have them talk with the Service Department at Mercedes Benz of Natick first, and they end up purchasing their car from this dealer. My work is always done on time and the estimates are accurate. Any issues with my car is fully explained to me. I will only purchase future cars from this dealership. More

I have 3 Mercedes Benz vehicles, and every time I have needed to service one of them this dealership has been nothing short of outstanding. Highly recommended! Brian Kelly, in particular, has been inval needed to service one of them this dealership has been nothing short of outstanding. Highly recommended! Brian Kelly, in particular, has been invaluable to me as he has always accomodated our needs in regards to the vehicles. More

I have owned two Mercedes. The first one I bought at a different dealer, but came to Foreign Motors West for service on recommendation of a friend. The second Benz I bought at Foreign Motors West due to t different dealer, but came to Foreign Motors West for service on recommendation of a friend. The second Benz I bought at Foreign Motors West due to the Service Dept. The Service Dept is excellent and the staff knows its product inside and out. In fact, I have recommended my friends purchase and service their cars at this dealership. Mercedes Benz of Natick knows what customer service is all about. More

I have been a fan of Foreign Motors West, now Merecedes Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they do it. The staff is friendly and my car is ready when promised. More

This facility as well as its staff has always been a pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing the highest level of products and services for whom ever they deal with. I would recommend this dealership to anyone interested in buying or servicing a Mercedes Benz. (Bel-Metric) More

I came to Mercedes Benz of Natick to service my ML. It was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their way to make my experience enjoyable. My car was serviced perfectly and they even fixed a light that I had forgotten to tell them about. At other dealerships I have dreaded when the time came for service, but not here! I know that they will take care of me and my car! More

Typically approaching a car dealership for repairs can be an expensive venture. I work hard for my money and always like to get quality and the best service for it. I have an older Mercedes and I want to b an expensive venture. I work hard for my money and always like to get quality and the best service for it. I have an older Mercedes and I want to be sure I use genuine Mercedes Benz products. I needed to get my car back on the road quickly so I was nervous about the cost. I was ultimately very pleased with the price and having the parts available in inventory ensured a speedy repair job. I am sure that managing an inventory that covers the width and breadth of the Mercedes Benz product line is difficult at best. The fact that my parts were available and I was able to get in and out has made me a dedicated Mercedes Benz of Natick customer. Extra kudos to the Service and Parts Managers. UPDATE AUGUST 6 I had all these nice things to say about my experiece at MB of Natick and I forgot to rate them on their performance... ACES across the board! More

I took my 2008 MB C300 in for scheduled service and a blown tire/rim. While traveling for businss, I bent a rim on a pothole. A New Jersey dealership wanted to charge me $650 for a new rim plus high spe blown tire/rim. While traveling for businss, I bent a rim on a pothole. A New Jersey dealership wanted to charge me $650 for a new rim plus high speed balance. Ken Black the Service Manager, looked at the rim and called a specialist who reshaped and fixed the rim for 1/4 of the cost. All scheduled service was done in a quick and concise manner and I have had nothing but great service throughout. I recommend this dealership. More

I had pads and rotors replaced on all four brakes on my 2000 Mercedes 4 months ago. My husband drove the car while I was away, heard the tell-tale thumping of the brakes, did not know the brakes had been 2000 Mercedes 4 months ago. My husband drove the car while I was away, heard the tell-tale thumping of the brakes, did not know the brakes had been repalced recently, and took it to a local mechanic who replaced all 4 pads and rotors again. I emailed a complaint on the website, expecting nothing more than a pat on the head and perhaps an "if you had only taken it back here...". I received a call from the service manager within 6 hours with an explanation for the failure and an offer of an $800 service credit. (His explanation, confirmed by the local mechanic, was that the car had not been driven for several days after the brakes were wet, resulting in the rusting of the rotors. Why Mercedes uses materials where this is even a possibility is a subject for another discussion.) When we take this car to FMW for service, we always count on a big bill (but what do you expect from a dealership?) and excellent service. The service reps are polite and efficient, a loaner car is always available, and the car is always ready when promised. They are very expensive, but they solved problems with the car that our local mechanic could not. We may not use them for a simple oil change, but will continue to go there for more specialized work. More

To reiterate what others have said, these guys are terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my way in to the dealership to cancel my appointment because they had overbooked for the day. Unbelievable! Time after time this organization proves that it is one of the worst Mercedes dealers in America. More