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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
868 Reviews

868 Reviews of Mercedes-Benz of Sudbury - Service Center

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October 31, 2024

I’ve been to the Natick one, it’s good but busy place to go More

by ridoddk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

Lilo was very helpful and made the whole experience easy in servicing my car. I would take my car anywhere else and want to deal with anyone else. The technician did a fantastic job and you can see that the More

by Prisciladias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilo Aho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mercedes-Benz of Sudbury responded

We're delighted to hear that Lilo and our team at Mercedes-Benz of Sudbury made your service experience seamless. It's wonderful knowing the technician provided top-notch care for your vehicle. Thank you for choosing us!

October 22, 2024

Dan got me in on Monday morning, got me a loaner, and the car was ready to pick up that afternoon. Thanks! More

by hstein27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mercedes-Benz of Sudbury responded

hstein27, we're glad to hear Dan and the team at Mercedes-Benz of Sudbury provided such efficient service. Thanks for sharing your experience!

September 29, 2024

Johnny is very knowledgeable and very eager to share his knowledge. It was a fun hour having him tell me about what my car can do. More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Mercedes-Benz of Sudbury responded

Kevin, we're delighted to hear that Johnny made your visit enjoyable and informative at Mercedes-Benz of Sudbury. Thanks for sharing!

September 24, 2024

He explains very details when I ask him something I need to know about my car. He is great man. More

by Thuc Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for trusting the Mercedes-Benz of Sudbury team with your business, Thuc! We look forward to continuing to serve you in the future!

September 05, 2024

Adviser Dan Kristoff Very helpful I'm hardly recommend He help me out like nobody else More

by Vitalytverskoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Mercedes-Benz of Sudbury responded

Thank you for leaving us this wonderful review! We look forward to seeing you again! - Mercedes-Benz of Sudbury

August 06, 2024

Jonny did an outstanding service, I’m very impressed by his intelligence and his dedication of teaching and show me all the things about my car that I did not know until I met him! I’m so impressed with h More

by Raquel Ribeiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of Sudbury responded

Raquel, we're delighted to hear about your positive experience with Jonny at Mercedes-Benz of Natick! Your kind words mean a lot to us and we'll be sure to share them with him. Enjoy every moment in your new car!

August 06, 2024

Jonny did a outstanding service , he showed me so many things that I did not know about my car , I have my car since last year and he helped me with so many things that I even imagined that I could use it More

by Raquel Ribeiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mercedes-Benz of Sudbury responded

Raquel, we're delighted to hear that Jonny provided such exceptional service at Mercedes-Benz of Natick. Your kind words mean a lot to us, and we'll be sure to share them with him! Thank you for your support!

July 24, 2024

Needed my Mercedes s550 checked out for check engine light, and loss of traction, at very short notice. Dan Kristoff in the service department was outstanding. Not only being able to accommodate my serv More

by Haresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Kristoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of Sudbury responded

Haresh, we're delighted to hear that Dan and our service team at Mercedes-Benz of Natick provided outstanding support for your S550. Thanks for sharing your experience!

July 17, 2024

Will not be working with them in the future. Abdul Khalid when I brought my car in he was rude and disrespectful when I asked about detailed information of the service they did on my car. More

by John C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Sudbury responded

John, thank you for the review. I'm disappointed to hear about this experience and will make sure it gets addressed with the appropriate members of our team. I hope you'll consider giving us another chance in the future. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com

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