Mercedes Benz of New Orleans - Service Center

BUYER BEWARE! Believe the reviews! This dealership has the worst customer service department! Richard has the nastiest attitude. I wouldn’t advise ANYONE to buy a Believe the reviews! This dealership has the worst customer service department! Richard has the nastiest attitude. I wouldn’t advise ANYONE to buy a car from this dealership. More

Mercedes is always clean and Scotty my Service Advisor is always courteous, polite and helpful always courteous, polite and helpful More

BJ was amazing! He truly cares about the customers and is extremely knowledgeable when it comes to Mercedes. Thank you again for helping me out ! I truly appreciate He truly cares about the customers and is extremely knowledgeable when it comes to Mercedes. Thank you again for helping me out ! I truly appreciate it ! More

BJ is the best service advisor I have encountered at any dealership. He is responsive, detailed, honest, thourough and goes above and beyond. I will own a Mercedes as long as he is employed as a service a dealership. He is responsive, detailed, honest, thourough and goes above and beyond. I will own a Mercedes as long as he is employed as a service advisor. More

One word. RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. T RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. They will send you on the road with a faulty car. Even after you pay them thousands. I know, the same thing happened to me. The manager Ronnie and Richard have the worst attitudes and WON’T even apologize. Good luck getting this service advisor, Jeremy to call you back. He has no clue what is going on there. Don’t even bother asking for a loaner. Apparently, they don’t have any. This experience with MB Nola is enough for me to never buy a Mercedes again. PS- Don’t waste your time with calling corporate, they don’t do a thing. Hope this helps the next person to never go through what I went through with this dealership. More

Worst experience & extremely horrible customer service. I dropped off my vehicle during after hours. 1. I never received a call to act knowledge my vehicle was there. 2. I’ve been lied to for three weeks r I dropped off my vehicle during after hours. 1. I never received a call to act knowledge my vehicle was there. 2. I’ve been lied to for three weeks regarding ETA on vehicle diagnose. Richard has been my only point of contact & it’s been a bunch of lies and I’ve been extremely patient for there to be no clear transparency about vehicle from day 1. More

This is the worst dealership for servicing your car ever! !! If you come across Scotty or Richard the service manager at MB of New Orleans run!!! They have lack of customer service skills, when faced with a s !! If you come across Scotty or Richard the service manager at MB of New Orleans run!!! They have lack of customer service skills, when faced with a service issue the managers reply is what you want me to do about it. There is no use buying a luxury car with the worst customer service experience I ever dealt with in my life!!!! They will risk your life and send you on the road with a faulty car, I know they did it to me. More

Mercedes Benz of New Orleans have been the worst experience I have ever experienced of five previous dealerships. I thought this would have been the best but it turned out to be the worst from the b experience I have ever experienced of five previous dealerships. I thought this would have been the best but it turned out to be the worst from the beginning. I have dealt with very few good workers. I previously experience prejudice faces of Mercedes Benz at the collision center. Very saddened by my experience at such an upscale dealership. The Manger Mike at the collision center is now helping me and promised me he is working this matter More

Scotty is great and any issues I have with my car he takes care of with the best of his abilities. It ducks that right now things are backed up and there really aren’t loaners to give which I can’t blam takes care of with the best of his abilities. It ducks that right now things are backed up and there really aren’t loaners to give which I can’t blame him for but he goes above and beyond to do all he can to take care of me and my car and I know he has my best interest at heart. Can’t recommend him enough, he’s the best! More

Clean, organized, helpful, polite, positive, quick, reliable, r, r, o, y,,t,s,r,s reliable, r, r, o, y,,t,s,r,s More