Mercedes-Benz of New Rochelle

My first Mercedes! I have been purchasing new vehicles for the past 40 years. Finally, I encountered a non-pressure experience. Renee Bianco was my sales representativ I have been purchasing new vehicles for the past 40 years. Finally, I encountered a non-pressure experience. Renee Bianco was my sales representative and first devoted our initial conversations learning about my automobile preferences and why I am switching from BMW to Mercedes. Her knowledge of the Mercedes line was impressive. We narrowed my choice to a C300. Being somewhat unfamiliar with the line other than internet research, she devoted the correct amount of time educating me on what is available in the model and explaining and even demonstrating features. She had me test drive the CLA and C300 to ensure I was confident with my choice. The sales manager, Bob Lasagna, introduced himself to me and assured me that he was available as well. I did come prepared with idea of price. When Renee came back from Bob’s office, I was pleasantly surprised that their price was not only below invoice but significantly below “what people are paying” according to Ednumds.com. car was ready when promised. I usually dread the closing “circus” customers are usually put through when introduced to the Finance Manager. However, not here. I was not pressured into purchasing any additional services (I.e.: Pre-paid maintenance, extended warranty, etc.). It was all simply explained with no sales pressure. Well, I was ready to take off. Renee spent as much time as needed to acclimate me to the vehicle and teach me about all the technology. She set up my iPhone, some favorite radio stations, and saved a few navigation addresses. I not saying I left an expert but I was able to replicate what I learned. Overall, a great experience! More

Great showroom, friendly service I recently leased a Mercedes (4th one from Pepe Auto Group and 2nd one from New Rochelle) and got a really good deal on the lease. The dealership's f I recently leased a Mercedes (4th one from Pepe Auto Group and 2nd one from New Rochelle) and got a really good deal on the lease. The dealership's facilities are top notch. Don Lee made the process easy. I would certainly go back again for my next car. More

We bought two 2015 GLA We bought our 2015 GLA and love it. We brought our father back week later and he bought same car. The salesman went above and beyond. #SeanCrosby i We bought our 2015 GLA and love it. We brought our father back week later and he bought same car. The salesman went above and beyond. #SeanCrosby is an awesome salesman. He was very informative, honest and not pushy. I would definitely recommend Mercedes-Benz of New Rochelle and Sean Crosby. The whole experience was a positive one. More

My wonderful experience at Mrcedes-Benz of New Rochelle We came all the way from New Jersey to your dealership because of the service we received over the phone. Kevin Deutsch, the Manager of this dealers We came all the way from New Jersey to your dealership because of the service we received over the phone. Kevin Deutsch, the Manager of this dealership kept his word, was professional and so was his staff. Mr. Deutsch was very obliging and a credit to Mercedes-Benz. Michael Longi was very helpful and patient with all of our questions and he knows how to deal with customers. He was great. Last, but not least .. Jay Criss did a great job doing the paperwork! Believe me, there's a lot of paper work and Mr. Criss did it with a smile. We've been to many Mercedes dealerships and this one was the best. We love our CLS 550! Thanks again for coordinating a smooth transition! We'll be back for our next Mercedes-Benz. Jeanne Grod More

EXCELLENT CUSTOMER SERVICE I highly recommend this dealership! Carlos Nazario helped me and my husband through the process and he was very helpful without being pushy. I called I highly recommend this dealership! Carlos Nazario helped me and my husband through the process and he was very helpful without being pushy. I called Carlos many times during the process of trading my old card and he answered the phone calls when I called the dealership and he was very professional and kind through the whole process. We were both very pleased with the service and overall experience of this dealership. He also called me back few days later to make sure I was good and confortable with my new car. EXCELLENT CUSTOMER SERVICE. Carlos gave me options and worked very hard to meet the prize I was looking for. Extremely satisfied with the prize. The entire team is excellent. I scheduled the test drive online and from the first phone call I received from Sundaye Moore, to meeting with Jason Lee who introduced us to the my sales representative Carlos Nazario and closing with the finance department Sergio Derpinski everything was great ethics and excellent customer service. More

Exceptional Very nice dealer the salesman did everything on his power to get us the car we wanted and the best deal , I'll stronge recommend this dealer Very nice dealer the salesman did everything on his power to get us the car we wanted and the best deal , I'll stronge recommend this dealer More

Great experience with the purchase of a preowned E350 I have purchased many cars, but this was by far the best experience I have ever had. Chris was the most professional and courtiest car salesman that I I have purchased many cars, but this was by far the best experience I have ever had. Chris was the most professional and courtiest car salesman that I have ever met. He knew exactly what I was looking for and gave me a great price for the car and my trade. This is my third Mercedes and Chris and Sergio the F&I manager, who was also a pleasure to deal with and also really knows his business, made the whole experience pleasurable. I highly recommend New Rochelle Mercedes and Chris Bartolini in Sales and for accessories and warranties Sergio Derpinski in F&I. More

Buying off the Internet was easy. The best expirenece yet! I looked at local dealerships in Minneapolis and could not find the exact build I wanted unless I ordered from the factory so I went Online and found I looked at local dealerships in Minneapolis and could not find the exact build I wanted unless I ordered from the factory so I went Online and found my build at Mercedes Benz of New Rochelle. They were very professional and once Carlos Nazario got my name from the Internet department, he was there to help me make this a great internet experience. I have bought two other Mercedes from local dealerships and always felt that I was not given the best deal. NOT TRUE AT MERCEDES BENZ of NEW ROCHELLE, they were very fair and sold me my Mercedes at a very completive price. On delivery day my wife flew into New York from Minnesota to pick up the Mercedes, Carlos and Kevin had someone pick her up at the airport and bring her to the dealership. I could of had it shipped and Carlos did offer the shipping support needed but my wife wanted to visit the City and her brother in NJ. so it was a win-win for all of us. My wife took delivery of a beautiful ML350 and it was exactly as described by Carlos. Carlos delivered a beautiful Mercedes and made my wife feel as if she was family, She often says "Carlos was such a nice man and she liked him a lot", I laugh because my wife said she wanted to tip him for giving such great service. Carlos enjoys what he does and it shows through his professionalism. So, YES I would recommend Mercedes Benz of New Rochelle, I would recommend buying ONLINE on the INTERNET from Mercedes Benz of New Rochelle, and I would recommend Carlos to help sell you a Mercedes Benz. I know I will be back when I am ready to replace my wife's E350in the next year or two. More

They prioritize making the customer happy I enjoyed my experience at the Mercedes Benz of New Rochelle dealership, I have been a Mercedes Benz owner for 10 years now, I have leased two vehicle I enjoyed my experience at the Mercedes Benz of New Rochelle dealership, I have been a Mercedes Benz owner for 10 years now, I have leased two vehicles from this dealership and I was treated very well. I'm glad that I have such a nice salesman, the finance department was very friendly and gave advice on how to make each experience in purchasing a new vehicle a lot easier. It is with great pleasure to give this dealership a five star rating! More