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Mercedes-Benz of Northlake

Charlotte, NC

4.7
520 Reviews
Call Dealership (844) 224-0638
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10725 Old Statesville Rd.

Charlotte, NC

28269

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520 Reviews of Mercedes-Benz of Northlake

April 29, 2024

Christian in the service department and Terence in the parts department are such a delight ever time I visit this location, Christian always makes sure to service my vehicle in a timely manner and give me More

by MR.FITZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian and Terence
Report | Print
Helpful
April 26, 2024

Mercedes-Benz Northlake and Terence Kimble in the parts department are absolutely great 100% good customer service More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terrance Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs.W, we're over the moon with your kind words! Thank you for recognizing the top-notch service from Terence in our parts department. Your satisfaction means everything to us at Mercedes-Benz Northlake. We're here to ensure your experience remains nothing short of exceptional.

Helpful
April 26, 2024

Terrance in parts is always a great help makes my parts buying experience easy and fast More

by AMGFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

AMGFan, thank you for sharing your positive experience with this glowing 5-star review! We're delighted to hear that Terence in our parts department consistently provides great assistance, making your parts buying experience easy and fast. Your satisfaction is our priority at Mercedes-Benz of Northlake, and we appreciate your kind words and support!

Helpful
April 26, 2024

Even though Haven’t bought anything yet Terence always takes the time to answer my questions and give me all the pros of owning a Mercedes. More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence Kimble in parts
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, thank you for your enthusiastic 5-star review! It's wonderful to hear that Terence took the time to share the pros of owning a Mercedes with you, even though you haven't made a purchase yet. We at Mercedes-Benz of Northlake are here to provide you with all the information you need, and we look forward to assisting you further whenever you're ready.

Helpful
April 26, 2024

Terence is the real law at Mercedes-Benz Northlake in Charlotte at the auto mall Plaza. Go see him for all your parts needs to keep your car running right More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, your 5-star review is music to our ears! We're thrilled to hear that Terence in our parts department always delivers excellence. Thanks for being part of our Mercedes-Benz Northlake family! We're here to ensure your Mercedes runs like a dream and your experience is nothing short of fantastic.

Helpful
April 26, 2024

I thought I was the car guru, but I think Terrance is one too!!! Go to Mercedes-Benz Northlake and ask for Terrance. He’ll help you find the parts you need. More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terrance Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Sounds like you've found a kindred spirit in Terence, Mrs. W! We're thrilled to hear that you and Terence make quite the dynamic duo in car expertise. Thank you for the recommendation for Terence in our parts department. We're thrilled to hear about your positive experience with us at Mercedes-Benz of Northlake! We look forward to many more great visits ahead!"

Helpful
April 26, 2024

I never have a bad experience at Mercedes-Benz Northlake. Terence in parts is phenomenal. More

by C300 Lady
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

C300 Lady, we're thrilled to hear that you consistently have positive experiences with us! It's fantastic to know that Terence in our parts department has been delivering phenomenal service. We appreciate your loyalty and look forward to continuing to provide you with exceptional service at Mercedes-Benz of Northlake!

Helpful
April 26, 2024

Five stars for Terence! Hooray, hooray hooray go see Terence and parts at Mercedes-Benz Northlake More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence K.
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, thanks a million for the stellar five-star review. Hip, hip, hooray for Terence and our parts team!!! At Mercedes-Benz Northlake we're here to ensure your car runs like a dream. Your support means the world to us, and we can't wait to see you again for more top-notch service.

Helpful
April 26, 2024

Mercedes-Benz Northlake has all the banging cars and the banging parts people! Terence Kimble is the man! I’ll be back bro!!!!! More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Thanks for the shoutout, Mrs. W! We're thrilled you're loving the "banging" cars and the top-notch service from our parts team, especially Terence! We'll be here to keep your ride running smoothly. Looking forward to your next visit! As always, we appreciate your support here at Mercedes-Benz of Northlake!

Helpful
April 26, 2024

Terence in the parts department is a fine service person. He not only get you the parts that you need for your car. He doesn’t mind taking the time to engage a car enthusiast. He really knows his stuff. More

by Mrs. W
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, thank you for your glowing review of Terence in our parts department! We're thrilled to hear that he not only provides excellent service in sourcing the parts you need but also takes the time to engage with car enthusiasts like yourself. We're grateful for the support of our team here at Mercedes-Benz of Northlake. We look forward to assisting you with all your automotive needs in the future!

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