Mercedes-Benz of Northlake

Michele is exceptionally professional as well knowledgeable in assisting me. Kudos to the Company for having her there. I was in and out quickly. Thanks knowledgeable in assisting me. Kudos to the Company for having her there. I was in and out quickly. Thanks More

Bradley Coppola assisted in an excellent vehicle purchasing process in the purchase of my new vehicle. His knowledge was excellent and above par when comparing various MB dealerships I have visited. purchasing process in the purchase of my new vehicle. His knowledge was excellent and above par when comparing various MB dealerships I have visited. Bradley’s communication was outstanding during the vehicle inquiry process to the closing process of the vehicle. If it wasn’t it for Bradley guiding me through a seamless and customer oriented process, I would not have made my purchase. Thank you Bradley! More

Brought my GLE350 in for routine service. We're vacationing this summer and brought our GLE350 in for regular service, oil change, etc. Service was performed quickly and vehicle software was u We're vacationing this summer and brought our GLE350 in for regular service, oil change, etc. Service was performed quickly and vehicle software was updated. My service advisor - Michael Stanwyck kept me regularly updated. Waiting area was really clean and quiet. Upon completion of the work, the car was cleaned and returned - ready to go. All in, a great experience, no issue or problems. Highly recommended. More

Nothing but the best. Hendricks Mercedes Northlake is truly a class act. I know I'm not their only customer but my guy Colton makes me feel that way. From the initial call to schedule an appointment to t truly a class act. I know I'm not their only customer but my guy Colton makes me feel that way. From the initial call to schedule an appointment to the pickup they are real professionals throughout the service department. More

This was my first time to this dealership and I was treated as if I had been going there forever. Everyone was so friendly and helpful and I will be back. treated as if I had been going there forever. Everyone was so friendly and helpful and I will be back. More

Bradley was great and really helped me to get to the price point I needed .I would recommend him to my friends and relatives too. price point I needed .I would recommend him to my friends and relatives too. More

Why don't they call back? How do you know a service department is charging way too much money? Try to schedule an appointment online and see if anyone cares enough to call you How do you know a service department is charging way too much money? Try to schedule an appointment online and see if anyone cares enough to call you back. I have tried multiple times, and was told someone from the service department would call me "as soon as possible" to schedule service. Apparently they are doing very well at MB Northlake, and don't want my business! The old adage is true, screw me once shame on you, screw me twice shame on me. If you love irony as much as me, I've received mailers and emails from MB Northlake telling me my service is overdue! Time to go somewhere else. More

Terrible Customer Service The service rep (Demarco) was so disrespectful and could not care less about what I was trying to explain to him about the issue I was having. His dem The service rep (Demarco) was so disrespectful and could not care less about what I was trying to explain to him about the issue I was having. His demeanor was not that of any Mercedes Service Rep that I have ever experienced. Just down right RUDE! I will not be returning to this dealership. (EVER). More

Sales Rep Bradley Coppola was very attentive to what we were looking for in a vehicle. He was patient, conscientious and accommodating. We leased 350 GLE were looking for in a vehicle. He was patient, conscientious and accommodating. We leased 350 GLE More