Mercedes-Benz of Northlake

Very Professional and knowledgeable team. Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times. Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times. However, at MBof NL the team was very understanding of my lack of time to " shop around" but also aware that i was looking for the best out the door price. My husband and I already own one Mercedes and did not want to trade a vehicle. We knew what we wanted and what amount we found acceptable to spend. From DeMarco Crump's first greeting we were off to a great start. DeMarco persoanlly delivered our new vehicle to our home as I had no way to get there due to my husband being out of town. He texted and called the following day to make sure we were Happy with the delivery of the car. My apologies as I can not locate the young man's name. However , a young man showed us features on the car that we were purchasing that we would have never found had he not gone over in detail. He even showed us a few things that the Mercedes I have driven for 6 years does that we never knew it could do! Wow, is all we could say. In closing our finance person Mike Mihcoch handled our paperwork expeditiously and professionally. The icing on the cake, Mike and DeMarco called the following day to let us know they had found us an even better interest rate!!! In all of our previous car purchases, to many to count, this has never happened. Typically we have had to leave giggling at what rate dealerships want to offer and we wonder why anyone would ever finance through a dealership. Often in past we leave dealerships and finance through our bank. MB of NL made this part an easy decision for a sensible person!! Mike then made a trip out to our home for us to sign the paper work with the lower interest rate!!! This is true Custommer Service. Amerca needs to learn from these guys:) Maybe MB of NL could offer a free course to anyone trying to build a successful business today!:) I have already shared my awesome experience with many of my coworkers! Thank you for your attention to detail!!!! Angela and Tony More

Great Leasing Experience our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and s our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and seamless, no haggling. Rob answered all of our questions and is very knowledgeable about the products he is representing. He made the delivery process very simple and took the time to show us all the features and answer our multitude of questions with ease. We would recommend Rob to anyone looking to purchase a MB if they want a simple and easy car buying/leasing experience. More

Great guys to work with mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such a nice guy and was easy to work with. Mr. Hemphill, was so professional when the care arrived and he went with me the car and made the whole process so easy. THANK YOU GUYS, YOU ROCK!!! More

Smooth Purchase Experience I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the pe I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the people I dealt with at this dealership were great, making sure I had an overall wonderful experience from purchase to finance to delivery. I applaud you guys. Great kudos to Chad Woods. I will most def consider you guys in the future. More

They listened to me. Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around fo Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around for the car that I wanted. Rob and Clint both heard me clearly. What was most important is that they never showed me anything but respect of me being picky. Understood that I was going to get what I wanted and not settle. I will finish with that these guy's get it from a car selling perspective. They worked together. Not to do what is best for them. But to do what was best for the dealership and me the customer. That is rare. Very rare. So congrats to Rob. Keep it going. Stay humble and true. I'll send any of my contacts to you guy's anyday. More

Always Great Customer Service Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the c Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the car was very reasonable and received a excellent offer for my trade. Negotiations for the price of E350 and Trade in concluded in less than 15 minutes! Finance Manager Jacob Cates also was excellent, low finance rate and no pressure to purchase add-on's. Delivery Specialist Jahmal Hemphill setup up my phone and showed all the features of the car before I left the dealership. Everyone did a great job at the dealership. More

Customer Service Review I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his custom I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his customer service was excellent. He made certain that he found the best deals and patiently searched to ensure my needs were met. I would recommend him to a friend or colleague. More

Very Happy! This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SL This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SLK and worked to make it possible to purchase my sweet CLK. While detailing the car, a sensor was broken. No problem, Rob provided a loaner car while the sensor was fixed and I picked up my new ride the next day. Couldn't have been easier. I am very happy with my car and feel really good about continuing to use this facility for my future service needs and possibly my next vehicle. More

First time buyer of Mercedes I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had be I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had been passed from salesman to salesman. Rob was very effective in changing my attitude with his professionalism. He took the time to listen to what I was looking for and to quickly find that car. Although it took a while to locate and finalize the deal, Rob made sure I was comfortable and gave me a demo to drive until my car was brought in from another state. I would highly recommend him and have! JMartin More