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Mercedes-Benz of Northlake

Charlotte, NC

4.7
522 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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522 Reviews of Mercedes-Benz of Northlake

December 01, 2023

Terence in the parts department is the best his passion for cars really shows through his work More

by E63sAMGWagon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence
Dec 02, 2023 -

Mercedes-Benz of Northlake responded

We are so pleased to hear how knowledgeable Terence was during your parts buying experience! We love hearing how his warm personality and friendly smile made your experience at Mercedes-Benz of Northlake a welcomed one. Be sure to come in next time to see Terence for all your parts needs!

November 30, 2023

I recommend this place 100%. Thank you Terrence for always answering all my questions and making my experience better. More

by lilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence
Dec 02, 2023 -

Mercedes-Benz of Northlake responded

Lilly, we are so pleased to hear how knowledgeable Terence was during your parts buying experience! We love hearing how his warm personality and friendly smile made your experience at Mercedes-Benz of Northlake a welcomed one. Be sure to come in next time to see Terence for all your parts needs!

November 30, 2023

I had the pleasure of meeting Christian and I was very impressed! Helpful, respectful and courteous. I decided not to make a purchase right away, but when I’m ready, he will be my guy! More

by B
Recommend Dealer
Yes
Employees Worked With
Christian
Dec 02, 2023 -

Mercedes-Benz of Northlake responded

Thank you so much for sharing your 5 Star experience with Christian while you were in for service with us! We are over the moon to hear how he made your time with us at Mercedes-Benz of Northlake worthwhile! Thank you again and have a fantastic weekend!

November 30, 2023

Terence in the parts department was very helpful and made my experience all the better! More

by cbrough01
Recommend Dealer
Yes
Employees Worked With
Terence
Dec 02, 2023 -

Mercedes-Benz of Northlake responded

We are so pleased to hear how knowledgeable Terence was during your parts buying experience! We love hearing how his warm personality and friendly smile made your experience at Mercedes-Benz of Northlake a welcomed one. Be sure to come in next time to see Terence for all your parts needs!

November 30, 2023

Terrance is great! Super Helpful! Made my experience so much easier. Thanks you, Terrance, you’re great! More

by Jane Doe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance!
Dec 02, 2023 -

Mercedes-Benz of Northlake responded

We are so pleased to hear how knowledgeable Terence was during your parts buying experience! We love hearing how his warm personality and friendly smile made your experience at Mercedes-Benz of Northlake a welcomed one. Be sure to come in next time to see Terence for all your parts needs!

November 29, 2023

Visited the parts department the front counter and Terry was very helpful and knowledgeable about my car More

by a.c.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Dec 02, 2023 -

Mercedes-Benz of Northlake responded

We are so pleased to hear how knowledgeable Terence was during your parts buying experience! We love hearing how his warm personality and friendly smile made your experience at Mercedes-Benz of Northlake a welcomed one. Be sure to come in next time to see Terence for all your parts needs!

November 24, 2023

Simply the most exemplary service I have ever received. The courteous and knowledgeable staff, across service and sales is beyond measure. Will not go anywhere else! More

by KAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Quackenbush, Joseph Burka, Dietrich Wright, Joseph Williams
Nov 29, 2023 -

Mercedes-Benz of Northlake responded

Kas, thank you so much for taking the time to leave us 5 Stars! We appreciate your feedback and look forward to serving you next time at Mercedes-Benz of Northlake!

November 24, 2023

Best sales and service around. Staff is courteous and knowledgable. Store is very clean. Highly recommend. More

by Dapitsos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Scallion, Dietrich Wright, Joseph Williams
Nov 29, 2023 -

Mercedes-Benz of Northlake responded

Thank you so much for taking the time to leave us a 5 Star Review! Thank you for choosing Mercedes-Benz of Northlake and we look forward to seeing you next time!

November 24, 2023

Terence help me find a Parts and need to keep my old vans running like a new one. Great customer service! More

by mrstctaylor1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Terrence Kimble
Nov 29, 2023 -

Mercedes-Benz of Northlake responded

Thank you for the 5 Stars for Terence! We are so pleased to hear that he provides you with great customer service! Thank you again for choosing Mercedes-Benz of Northlake for all your parts needs!

November 11, 2023

I feel valued and appreciated every time I have a service or parts need. Terrence Kimble and Chris Linares are excellent at their jobs. More

by rmcm4715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble, Christopher Linares
Nov 14, 2023 -

Mercedes-Benz of Northlake responded

Thank you so much for taking the time to leave Terence and Chris a 5 Star Review! We are over the moon to hear that both Parts and Service have worked together well to make you feel valued and appreciated! Thank you so much for choosing Mercedes-Benz of Northlake and we look forward to serving you next time!

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