Mercedes-Benz of Northlake

PLEASE READ THIS…. .Please do not go here for any oil change or service repairs. I took my E350 two Saturday ago to get an oil change. Right after my oil change I drove .Please do not go here for any oil change or service repairs. I took my E350 two Saturday ago to get an oil change. Right after my oil change I drove to South Carolina to spend the night at my brother house. I left the car in his garage until Sunday morning when I was ready to leave. When I turned on my car Sunday mornings my car had a slow start. It sounded weird so I was like oh that’s weird… I left it running for a while. I got into to my car and as I drove down the block my brake light came on and I realized that my brakes became very soft. I pulled over into a parking lot and pop my hood. The first thing I noticed is that the plastic covering and my intake were not attached on properly. So I started connecting up the plastic and intake back together. I looked at my brake oil reservoir and I realized it was low. So I was like no big deal let me just tap it up. So I bought some brake oil, tapped it up and then went on my way back home to Charlotte. On Monday morning I jump in the car to go to work. As I am about a mile away from my house the brake light came up again. When I got to work I checked the brake fluid reservoir my brake oil was low again. I called the dealer and they said that they can get me in right away. They also stated that they will be able to book me a ride to work. As I got back to the dealer the advisor is stated that they didn’t do that… Things got a little heated. So I asked then to please book me a ride to work as they promised. I was at work the whole day and they didn’t call me. I called them at 3:30 and got a representative. I ask the representative if she can get some one to call me back. The manager called me back and stated that my car had rusted pipes that why my car is leaking and they quoted me a repair fee of over $4500 to get my car repair. Prior to taking my car to Northlake Mercedes Benz I never had any oil leak. I recently had an oil change at Greenville SC dealer about 4 month ago and they told me that my car was in a great condition. At that time I was living in SC and working in NC so I put on alot of mileage on my car. My car never had any issue, it is just that my service B light came up which means an oil change and etc is due. So I decided to take it to North lake which is closer to where I live now. I only have one car to currently and it is very unsafe driving around with soft brakes and with my car not stopping properly. They are sticking with there story that my pipes pipes are rusty but if my pipes were rusty I am thinking wouldn’t I have a slow leak and wouldn’t they have noticed it within the first inspection when I initially brought my car in for the oil change. I don’t understand how comes all of a sudden I have a major oil leak in which I have to be adding break fluid to my car every two days. This is ridiculous. I did not have this issue prior to my oil change. I am hoping that they can help to rectify this issue out without us needing to go through the court of law. PLEASE SAVE YOURSELF THE HEADACHE. DO NOT GO HERE More

The products, people and services have all exceeded expectations. We bought one vehicle and we’re back for a second a few days later. expectations. We bought one vehicle and we’re back for a second a few days later. More

This was an amazing experience due to Bradley Coppola. He was so helpful and no pressure. We set out to buy 1 Mercedes…and bought 2 because we love the brand and the team at Hendricks! He was so helpful and no pressure. We set out to buy 1 Mercedes…and bought 2 because we love the brand and the team at Hendricks! More

Thank you for resolving the issue. I am happy that the the team worked with us. I am happy that the the team worked with us. More

Extremely horrible experience with parts. You are basically just money. If I could turn back the hands of time, I would have never brought my business to them. You are basically just money. If I could turn back the hands of time, I would have never brought my business to them. More

We’ve purchased over 30 vehicles and our experience at Mercedes Benz Northlake was by far the best ever. My husband found the vehicle online at inquired about the availability and within less than an hou Mercedes Benz Northlake was by far the best ever. My husband found the vehicle online at inquired about the availability and within less than an hour Brad Comfort contacted us. He answered all of our questions and was able show us the truck when we were able to make it two days later. Andy Duong and Michael Masotti helped get everything prepared and explained all documents as we signed everything. They offered exceptional customer service and strongly recommend them to anyone looking to purchase a vehicle. Thank you Brad, Andy and Michel. More

Service and people are very friendly and willing to help and go extra Mike for customer. I felt that way. I can speak for anyone else. I would recommend this dealership to anyone. Bradley amd Micheal was and go extra Mike for customer. I felt that way. I can speak for anyone else. I would recommend this dealership to anyone. Bradley amd Micheal was outstanding as well as the mgr name Brad went out of his way to assist me with a sales person name Bradley capplola. More

Friendly place with great Friendly staff. Among sales and the parts employees. Very clean and very great environment Among sales and the parts employees. Very clean and very great environment More

My auxiliary battery went out and all the dash board lights came on.They said it would take 4 days .I went to pick the car up and all the lights still on. Car only has 45000 miles .car is still not fix lights came on.They said it would take 4 days .I went to pick the car up and all the lights still on. Car only has 45000 miles .car is still not fixed and they expected after i paid the 400 that I was going to accept the car with all the lights still on the car There trying to say it's this and that but everything came on when the auxiliary battery went out I don't think they replaced it. More

Bradley was very very helpful he made my buying process easy and simple, I’m very thankful for him! Make sure y’all come see him. easy and simple, I’m very thankful for him! Make sure y’all come see him. More