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Mercedes-Benz of Northlake

Charlotte, NC

4.5
524 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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524 Reviews of Mercedes-Benz of Northlake

November 24, 2023

Terence help me find a Parts and need to keep my old vans running like a new one. Great customer service! More

by mrstctaylor1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Terrence Kimble
Nov 29, 2023 -

Mercedes-Benz of Northlake responded

Thank you for the 5 Stars for Terence! We are so pleased to hear that he provides you with great customer service! Thank you again for choosing Mercedes-Benz of Northlake for all your parts needs!

November 11, 2023

I feel valued and appreciated every time I have a service or parts need. Terrence Kimble and Chris Linares are excellent at their jobs. More

by rmcm4715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble, Christopher Linares
Nov 14, 2023 -

Mercedes-Benz of Northlake responded

Thank you so much for taking the time to leave Terence and Chris a 5 Star Review! We are over the moon to hear that both Parts and Service have worked together well to make you feel valued and appreciated! Thank you so much for choosing Mercedes-Benz of Northlake and we look forward to serving you next time!

September 26, 2023

PLEASE READ THIS…. .Please do not go here for any oil change or service repairs. I took my E350 two Saturday ago to get an oil change. Right after my oil change I drove More

by Nego Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DeMarco Crump
Sep 28, 2023 -

Mercedes-Benz of Northlake responded

Mr. Roberts, we are disheartened to hear this about our service department. Our team at Mercedes-Benz of Northlake have been in contact with you about this situation. Three different Managers have spoken to you about this issue, including the General Manager. We have shown you photos of the rust on your vehicle and while rust takes time to progress and is not an immediate issue, we have still offered to help resolve this issue. All three managers have offered different solutions for you, which you have declined. We are disappointed that we could not reach a resolution on this as we would love to work with you on this matter.

September 20, 2023

The products, people and services have all exceeded expectations. We bought one vehicle and we’re back for a second a few days later. More

by anthonyipad
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy in the detailing area. Did a great job removing the few scuffs or small scratches. Very thorough and responsive., Bradley Coppola, Joseph Burka
Sep 23, 2023 -

Mercedes-Benz of Northlake responded

Anthony, thank you so much for sharing your experience with us! We are so pleased to hear you had a well rounded experience that exceeded your expectations! We are so pleased to hear you enjoyed your time with Bradley! Thank you again and we look forward to seeing you next time at Mercedes-Benz of Northlake!

September 20, 2023

This was an amazing experience due to Bradley Coppola. He was so helpful and no pressure. We set out to buy 1 Mercedes…and bought 2 because we love the brand and the team at Hendricks! More

by Amy Schreck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola, Joseph Burka
Sep 23, 2023 -

Mercedes-Benz of Northlake responded

Amy, thank you so much for sharing your amazing experience with Bradley during your car buying process with us at Mercedes-Benz of Northlake! We are so pleased that he went above and beyond for you to purchase two Mercedes! Congratulations on your new vehicles and thank you again for choosing Mercedes-Benz of Northlake!

September 12, 2023

Thank you for resolving the issue. I am happy that the the team worked with us. More

by Minister McCullough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump, Jeremy Wages
Sep 15, 2023 -

Mercedes-Benz of Northlake responded

Minister McCullough, we hate to hear that your experience with us did not meet up with our Mercedes-Benz standard. We would love to speak with you about this issue and ways we can improve for the future. Please reach out to our Client Relations Manager, Amanda Bradey at 704-379-4882

Sep 26, 2023 -

Minister McCullough responded

Thank you for resolving the issue.

August 23, 2023

Extremely horrible experience with parts. You are basically just money. If I could turn back the hands of time, I would have never brought my business to them. More

by April
Recommend Dealer
No
Employees Worked With
Names unknown
Aug 27, 2023 -

Mercedes-Benz of Northlake responded

April, we are sorry to hear that was your experience with us! We would like the opportunity to make this right. Please contact our Client Relations Manager, Amanda Bradey at (704) 379-4882 so we can make your experience a positive one.

June 07, 2023

We’ve purchased over 30 vehicles and our experience at Mercedes Benz Northlake was by far the best ever. My husband found the vehicle online at inquired about the availability and within less than an hou More

by RandyRaiter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Duong, Brad Comfort, Mike Massotti
Jun 10, 2023 -

Mercedes-Benz of Northlake responded

Randy, thank you so much for the 5 star review! We are so pleased to hear that Brad, Andy and Michael went above and beyond for you! Thank you for choosing Mercedes-Benz of Northlake and congratulations on your new ride!

June 02, 2023

Friendly place with great Friendly staff. Among sales and the parts employees. Very clean and very great environment More

by Jp12345
Recommend Dealer
Yes
Employees Worked With
Julie basnight
Jun 06, 2023 -

Mercedes-Benz of Northlake responded

Jp, thank you so much for taking the time to leave us a positive review! We are so pleased that you had such a well rounded experience from sales, parts and service here at Mercedes-Benz of Northlake!

Jun 06, 2023 -

Jp12345 responded

Yes my pleasures

Jun 09, 2023 -

Jp12345 responded

I also like yo give big shout out amd give her 10 stars to julie bansight. ( i know there is no 10) but 5 stars. She not in sales team but she might as well be. She is on product. Her knowledge of the car i purchased fewnweeks ago but didnt het a chance to give her big shout out. ) she was able to answr my question and she gave more information on car technology. Even though i have few more follow up questions but will get answered when i visit the delearship again. I highly recommned her anyone would like to speak abouts their technology in the car.

June 02, 2023

Service and people are very friendly and willing to help and go extra Mike for customer. I felt that way. I can speak for anyone else. I would recommend this dealership to anyone. Bradley amd Micheal was More

by Jp12345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola, Mike Massotti
Jun 06, 2023 -

Mercedes-Benz of Northlake responded

JP, thank you so much for taking the time to share about your well rounded experience with us at Mercedes-Benz of Northlake! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Northlake!

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