Mercedes-Benz of Northlake

I came in for my e350 to be services, Taylor helped me, found out there were serious problems. Had to buy a new car and they gave me a loaner to have because I have a little one. Shopped all around and sti found out there were serious problems. Had to buy a new car and they gave me a loaner to have because I have a little one. Shopped all around and still came back to Northlake for a 2011 c300. Rob my sale rep was very nice, not pushy, and was straight forward. Everyone that helped us there were very professional and helped me get the best deal. We are currently looking for another Benz for our grandparents and we will always come back for future purchases. More

Rob was such a wonderful salesperson to do business with,very patient and kind. We would highly recommend him to anyone. Followed up with a call to see if we had any questions and we would not hesitate with,very patient and kind. We would highly recommend him to anyone. Followed up with a call to see if we had any questions and we would not hesitate to call on him if anything comes up in the future. Thanks,Ken and carole Gantt More

I was very impressed with my experience at Hendrick. The car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew were all fantastic in the time that was taken to tell me everything I needed to know about the car, how everything worked, and to patiently answer all of my questions. It was easy, simple and professional. I highly recommend Hendrick for a discriminating car buyer!! More

As most of the customers at North Lake this is not first time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came off as one heck of a professional. Calm, knowledgeable and patient. he went over with us all the choices and stressed with us why the MB was the right choice. I am a R107 fan and proud owner so i didn't need much convincing but my wife being a Audi lover required a lot more. Rob presented all the features and explained in detail how the merc would be different from the Audi. we left the dealership the first time with all the details we needed but still wanted to see the Audi. Rob followed up multiple phone calls, each one explaining the strengths of the M and eventually had us coming back to the dealership to take the delivery of the car. One thing i would like to stress is during each phone call, he never came across as pushing us to buying the car but was more like a helping hand and a friend. we loved it. during the day we came to pick up the car, all the home work was done, care was taken to take care of the tiny little things that mattered to my wife, and trust me things like these go a long way. that's what we wanted. my 8 year old son who thinks he knows all about cars came along with us, and Rob got 6 stars out of 5 from him. if my son thinks Rob knows things about cars, then i am pretty sure rob does :) More

The whole experience working with these folks was very nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted. nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted. More

We loved our exerience with this dealership. Everyone was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a veh was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a vehicle. More

Probably the best experience I have ever had selecting a car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and ha car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and have never been disappointed. He is definitely "one of the best"! More

Typically, I dread dealing with the process of purchasing a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiat a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiated through pricing. Ryan was extremely accomodating without adding pressure, he was pleasant and professional and knowledgeable about the cars. He followed up at the appropriate times and stayed late to make sure we were taken care of. He gave us a true sense of concern for excellent customer service, something that is too often overlooked these days. Matt was very helpful through the entire finance process as well and dedicated the necessary time to closing the deal. We could have purchased our next new car anywhere but chose Hendrick Mercedes of Northlake because of the staff's high level of professionalism and customer service. More