
Mercedes-Benz of Northlake
Charlotte, NC
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524 Reviews of Mercedes-Benz of Northlake
It was overall good experience. Rob and Mike were quite helpful. Rob did explain us all the major features of the car. Intially we felt bit rushed by Clint, but we understand it is part of the whole Sales helpful. Rob did explain us all the major features of the car. Intially we felt bit rushed by Clint, but we understand it is part of the whole Sales process. More
I set up a appointment to drive a used vehichle. Garrett had it ready when i got there. Car was great, and we wored out a deal and i purchased it. Overall i was very pleased, and if i am in the mareet for a had it ready when i got there. Car was great, and we wored out a deal and i purchased it. Overall i was very pleased, and if i am in the mareet for a vehichle down the road i would come bac and deal with Garrett McMullen. More
Rob was very friendly and very much courteous to us when we went at the Dealership. At the same time of him selling the car he did make sure that he takes all our needs into account which is indifferent fr we went at the Dealership. At the same time of him selling the car he did make sure that he takes all our needs into account which is indifferent from lot of other sales personnel or Dealerships. He took our request and followed up promptly and gave us the correct answers and did not change his answers. Everyone, I met at the dealership were very courteous and very knowledgeable of what they were selling to me and all the documentation work was perfectly completed by us. They promised me the product and price and they stood by it. The price that I was given was very competitive and attractive and so I bought the car the day I promised and we are really very happy with all of the personnels at the dealership. My overall experience has been very good and would always give them the first chance to sell the vehicle to me and I would even buy from there, even if someone really matched the pricing as the dealership did take care of me and my family personally and they gave me a homely feeling. More
Rob was very helpful throughout both our shopping and buying process. His knowledge and friendliness was what brought us back after shopping at other dealerships. Well done Rob! buying process. His knowledge and friendliness was what brought us back after shopping at other dealerships. Well done Rob! More
I came in for my e350 to be services, Taylor helped me, found out there were serious problems. Had to buy a new car and they gave me a loaner to have because I have a little one. Shopped all around and sti found out there were serious problems. Had to buy a new car and they gave me a loaner to have because I have a little one. Shopped all around and still came back to Northlake for a 2011 c300. Rob my sale rep was very nice, not pushy, and was straight forward. Everyone that helped us there were very professional and helped me get the best deal. We are currently looking for another Benz for our grandparents and we will always come back for future purchases. More
Rob was such a wonderful salesperson to do business with,very patient and kind. We would highly recommend him to anyone. Followed up with a call to see if we had any questions and we would not hesitate with,very patient and kind. We would highly recommend him to anyone. Followed up with a call to see if we had any questions and we would not hesitate to call on him if anything comes up in the future. Thanks,Ken and carole Gantt More
I was very impressed with my experience at Hendrick. The car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew were all fantastic in the time that was taken to tell me everything I needed to know about the car, how everything worked, and to patiently answer all of my questions. It was easy, simple and professional. I highly recommend Hendrick for a discriminating car buyer!! More
As most of the customers at North Lake this is not first time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came off as one heck of a professional. Calm, knowledgeable and patient. he went over with us all the choices and stressed with us why the MB was the right choice. I am a R107 fan and proud owner so i didn't need much convincing but my wife being a Audi lover required a lot more. Rob presented all the features and explained in detail how the merc would be different from the Audi. we left the dealership the first time with all the details we needed but still wanted to see the Audi. Rob followed up multiple phone calls, each one explaining the strengths of the M and eventually had us coming back to the dealership to take the delivery of the car. One thing i would like to stress is during each phone call, he never came across as pushing us to buying the car but was more like a helping hand and a friend. we loved it. during the day we came to pick up the car, all the home work was done, care was taken to take care of the tiny little things that mattered to my wife, and trust me things like these go a long way. that's what we wanted. my 8 year old son who thinks he knows all about cars came along with us, and Rob got 6 stars out of 5 from him. if my son thinks Rob knows things about cars, then i am pretty sure rob does :) More
The whole experience working with these folks was very nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted. nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted. More
We loved our exerience with this dealership. Everyone was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a veh was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a vehicle. More