Mercedes-Benz of Northlake

Probably the best experience I have ever had selecting a car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and ha car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and have never been disappointed. He is definitely "one of the best"! More

Typically, I dread dealing with the process of purchasing a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiat a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiated through pricing. Ryan was extremely accomodating without adding pressure, he was pleasant and professional and knowledgeable about the cars. He followed up at the appropriate times and stayed late to make sure we were taken care of. He gave us a true sense of concern for excellent customer service, something that is too often overlooked these days. Matt was very helpful through the entire finance process as well and dedicated the necessary time to closing the deal. We could have purchased our next new car anywhere but chose Hendrick Mercedes of Northlake because of the staff's high level of professionalism and customer service. More

Great Dealership. Sohil was fantastic to work with. He was professional and knowledgeable. Overall process was seamless. I will recommend Sohil to my friends and family. was professional and knowledgeable. Overall process was seamless. I will recommend Sohil to my friends and family. More

I bought my CPO 2009 E350 online and am very pleased! I had my car delivered nearly two thousand miles away to Arizona in 10 days from the day I saw it online. It is what I expected and more; it is like had my car delivered nearly two thousand miles away to Arizona in 10 days from the day I saw it online. It is what I expected and more; it is like new! Clint was first class all the way, and very quick with responses to my questions. Matthew made the paperwork easy and quick. I would deal with them again in a heartbeat. I am ammending to reflect that I misunderstood the meaning of 'out the door' and was shocked to have to pay $2,138 in taxes to register the car, so am not happy about the price. I still recommend Northlake I am just not happy with the price anymore. More

My experience with this dealership was great! Sohil was understanding and accomodated all our needs. He worked hard to get us the car we wanted and there was no pressure to buy the car. Great sales associa understanding and accomodated all our needs. He worked hard to get us the car we wanted and there was no pressure to buy the car. Great sales associate! More

My buying experience was exceptional! From the time I walked in the door to the time I completed my purchase, the entire team, particularly Sohil Shah, gave me nothing less than excellent customer servic walked in the door to the time I completed my purchase, the entire team, particularly Sohil Shah, gave me nothing less than excellent customer service. Even after my purchase was completed, Sohil has reached out to me at least three (3) additional times to make sure everything is going well with my vehicle. I would highly recommend this dealership to any potential buyer. More

This was my first time visiting this dealer ship, Sohil was great helping me with all my questions with out any pressure, he also took the time to email me all the information. I will definitely go back to was great helping me with all my questions with out any pressure, he also took the time to email me all the information. I will definitely go back to this dealer ship and ask for Sohil he was great. More

I initially met with Ryan. When I came in to purchase I worked with Gina (Ryan was off). Both of these individuals are not only knowledgeable professionals but honest, ethical, and friendly people. I had worked with Gina (Ryan was off). Both of these individuals are not only knowledgeable professionals but honest, ethical, and friendly people. I had a high mileage trade-in. I got an OK price - fair, nothing to write home about. But the service was outstanding. I highly recommend the dealership - and Gina and Ryan specifically. Gina also called numerous times after the sale to follow up. She's a class act. More

I highly recommend the team at MB of Northlake. I called the dealer before visiting to inquire about availability of vehicles/options/colors I was interested in. Upon arriving 45 minutes later, all 4 cars w the dealer before visiting to inquire about availability of vehicles/options/colors I was interested in. Upon arriving 45 minutes later, all 4 cars were pulled out and lined up for me to review. Sohil was very helpful with our questions and never pushy to close the deal (even though it was the last day of the month). After test driving, I explained how I was going to test drive Acura and Infinti as well. Sohil never talked bad about the competition and encouraged us to test drive all makes to be sure we ultimately purchase the right vehicle for us. By the end of the day, Mercedes was the vehicle we wanted. When coming back to the dealership to negotiate the purchase price, Sohil was helping another customer but came over to greet us and introduced Chris Tarry to assist with any more questions. It was great to have them work as a team so we didn't have to wait. Chris picked up where Sohil had left off and we settled on a very fair price. Between the sales staff and Finance, everyone was very patient, not the least bit pushy, and very accommodating with the kids. I look forward to more of the same from their Service department. More

I like this car lot a lot. It is a verfy nice place to look for a good brand name cars like BMW,LEXUS and Mercedes-Benz. And they also are very nice salesperson there with a lot of helpes. I have only bee look for a good brand name cars like BMW,LEXUS and Mercedes-Benz. And they also are very nice salesperson there with a lot of helpes. I have only been there once and I got me a Mercedes!. More